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優
優美app
Inspiring
January 24, 2020
Question

macOS 10.15.2 で過去のファイルを開くとクラッシュする

  • January 24, 2020
  • 1 reply
  • 404 views

macOS 10.15.2 で過去のファイルを開くとクラッシュする。

macOS 10.14 ででは普通に開く。

    This topic has been closed for replies.

    1 reply

    nishu_kush
    nishu_kush
    Legend
    January 24, 2020

    Hi there,

     

    Thanks for reaching out. I understand that After Effects is crashing when you try to open a previous project.

    Do you see any error message when it crashes? What is the version of After Effects you are using? Also, in which version of After Effects this project was created?

    Let us know. We're here to help.

     

    Thanks,

    Nishu

    優
    優美appAuthor
    Inspiring
    January 24, 2020

    Hello

    Both versions are After Effects version 17.02 (Build 26).
    When macOS was Catalina, it crashed and could not be opened. (ToT)

    nishu_kush
    nishu_kush
    Legend
    January 24, 2020

    Thanks for the information.

    How do you open the project? Do you double click the file to open it or launch After Effects then go to File > Open Project?

    Please share a download link for After Effects crash log.

     

    Thanks,

    Nishu

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