イラレが開けない

Hi there,

Sorry about this trouble. I am hopeful that the issue was fixed. If not, we have recently released an update for Illustrator 2020 (v 24.3) which contains some stability fixes. If you are not already on v24.3, then we recommend you to update to latest version.

If that doesn't help, try steps shared in this help article and share your observations with us.

Regards,

Srishti

まず、どのように開くことができないのかや、何を試されたのかは具体的に記載しないと誰にもわかりません。

少なくとも、一般的なトラブルシューティングは確認していただいたうえで、起動ができないのか、それとも特定のファイルが開けないのかなどの情報は記載したほうがいいでしょう。

https://helpx.adobe.com/jp/illustrator/kb/cq03040007.html

なおIllustrator (us) から Illustratorフォーラム (jp) に移動しました。

Hi there,

Sorry to hear about your experience. Would you mind sharing exact version of OS & Illustrator? Do you get any error while trying to launch the app? Do you have GPU and Windows updated to the latest version?

Have you tried resetting preferences? If not, please try following steps below:

• Close all Adobe applications. 
• Go to Location C:\Users\user\AppData\Roaming\Adobe 
• Rename  Adobe Illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old and Adobe Illustrator 24 Settings.old 
• Launch Illustrator from the Creative Cloud. 

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.

Let us know how it goes. Looking forward to your response.

Regards,

Ashutosh