We apologize for the inconvenience you've experienced. To help us further investigate, could you please provide the following details?
1. OS and Illustrator Version
2. Performance Logs :
For Windows :
Close Adobe Illustrator.
Launch the Command Prompt and paste the following command, then press Enter: set AI_ENABLE_LOGS=1 && "C:\Program Files\Adobe\Adobe Illustrator 2024\Support Files\Contents\Windows\Illustrator.exe"
For Mac :
Open the Terminal app.
Run the following command to launch Illustrator: AI_ENABLE_LOGS=1 "/Applications/Adobe Illustrator 2024/Adobe https://adobe.ly/3DcxTtS Illustrator"
Use the Text to Vector feature within Illustrator. The performance logs will then be generated and saved at the following locations:
Windows :%appdata%\Adobe\Logs\Adobe Illustrator\28.0\Adobe Illustrator\AIPerformance.log
Mac : Upload the generated file to Google Drive or Dropbox and share a public download link here. We'll forward this information to the product team for analysis.~/Library/Logs/Adobe/Adobe Illustrator/28.0/Adobe Illustrator/AIPerformance.log
We appreciate your patience and cooperation as we work towards resolving this issue.