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Participating Frequently
December 6, 2019
Question

Illustrator2020 shutting down

  • December 6, 2019
  • 3 replies
  • 329 views

Illustrator2020でファイルを閉じると、アプリも終了してしまう。

This topic has been closed for replies.

3 replies

Srishti Bali
Community Manager
Community Manager
December 15, 2019

Hi there,

 

As Ashutosh mentioned above, we are able to reproduce this issue at our end and our Product team is already working on this. It is happening only when you close the document using the red light button on the app frame.
As a workaround, you can try closing the document using a shortcut or close using the cross button on the Document Tab.

 

Also, I would suggest if you can take a moment and share this on our UserVoice page and share the link here so that others can also upvote this issue. This is the best way of communicating with the Engineering and Product Management teams regarding issues and suggestions so they can be implemented in future releases.

 

 

Regards,

Srishti

totasu3Author
Participating Frequently
January 29, 2020

Improved, but shuts down when closed on a Photoshop vector.

assause
Community Expert
Community Expert
December 10, 2019

Windows版では絶対にそういうことはありませんが、今回の場合はアプリケーションフレームがOFF状態のmacOSで、フレームがないので終了したと思っている、ということなどはないでしょうか。

macOSの場合はDockのアイコン表示で起動状態がわかるとは思います。

 

一応ですが、Window 10およびmacOS 10.15環境の2020で、新規ファイルを開いてすぐに閉じましたが、アプリケーション自体が終了することはありませんでした。

Ashutosh_Mishra
Inspiring
December 9, 2019

Hi there,

 

Thanks for reaching out. I was not able to replicate this. Could you please elaborate this issue?
Also, please share version of OS so that we can look into it and help you out accordingly.
Looking forward to your response.

 

Regards,

Ashutosh