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Yuma-K
Yuma-K
Inspiring
October 17, 2018
Question

コンプリートプランを契約しているAdobeIDでログインしても共有制限が解除できない

  • October 17, 2018
  • 1 reply
  • 373 views

学生版コンプリートプランを契約しているAdobeIDでログインしても共有制限が解除できません。

これは何か手順を踏まないと解除できないのでしょうか？

    This topic has been closed for replies.

    1 reply

    poojan
    Adobe Employee
    poojan
    Adobe Employee
    October 17, 2018

    Welcome to the Rush forum. can you please try following. 1) sign out 2) quit Rush 3) launch Rush 4) Sign in back. this should resolve the issue. Apologies for the inconvenience.

    Let us know if that helps.

    Thanks,

    Pooja

    (Note: I am not familiar with Japanese. Please feel free to use google translate https://translate.google.com/ . Translation might not be perfectly smooth)

     

    Yuma-K
    Yuma-KAuthor
    Inspiring
    October 17, 2018

    Thank you, Pooja!

    I tried your suggestion.

    But, it did not improve...

    How should and can I do?

    If I need,I’ll call support center.

    P.S. Thank you for read Japanese sentence!

    poojan
    Adobe Employee
    poojan
    Adobe Employee
    October 18, 2018

    I have sent you a personal message. Please check.

    Thanks,

    Pooja

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