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Inspiring
August 29, 2024
Question

Creating an image in Adobe Express. Can't download it.

  • August 29, 2024
  • 1 reply
  • 233 views

It seems every week there's a UI change to Adobe Express. I love this tool, but I'm constantly relearning how to use it. Right now I just finished putting together a thumbnail image in Express - and there's no download button, icon, text hyperlink, dropdown menu item, etc. Nothing. I've created probably 200 thumbnails at this point, and never had an issue downloading the finished product. It's always in the top right corner. It's not there.

I closed the project, went to the main page, and there's a pulldown menu option to Download. It only opens up the project. Which, of course, has no way to download it. So I have to cheat. I set the image to 100% size, and then take a screenshot. Then I crop the screenshot to the needed resolution. Now I have my thumbnail.

But I shouldn't have to do this.

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1 reply

Adobe Employee
September 2, 2024

I recommend that you remove the cache and cookie files.  As you can see there's still download button and link option. 

How about upload your captured screen shot?