Allowing Photoshop Express in Applocker

Question

Im trying to allow Photoshop Express in our applocker policy. From the error log from that Creative Cloud Desktop I can see it's Applocker blocking it Exit Code: 504
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 2 error(s), 2 warnings(s)

FATAL: Error (Code = 504) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:3.12.1.0
FATAL: Error occurred in install of package (Name: UWPAssets Version: 3.12.1.0). Error code: '504'
ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with error code 12 - OS Message: C:\adobeTemp\ETR1DFD.tmp\1\PSExpress\x64_x86.appxbundle#@#OS_Error_Code: 0x80073d01#@#OS_Error_String: error 0x800704EC: Deployment of package AdobeSystemsIncorporated.AdobePhotoshopExpress_3.12.1.0_neutral_split.scale-100_mtcwf2zmmt10c was blocked by AppLocker.
ERROR: Failed to install UWP Appx Package with error C:\adobeTemp\ETR1DFD.tmp\1\PSExpress\x64_x86.appxbundle#@#OS_Error_Code: 0x80073d01#@#OS_Error_String: error 0x800704EC: Deployment of package AdobeSystemsIncorporated.AdobePhotoshopExpress_3.12.1.0_neutral_split.scale-100_mtcwf2zmmt10c was blocked by AppLocker.
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12178
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12178 Using the above and the error from th local event viewer I have tired created a Applocker package rule   For the publisher i've used - CN=ADOBE INC., OU=%22LIGHTROOM, CAMERA RAW%22, O=ADOBE INC., L=SAN JOSE, S=CA, C=US, SERIALNUMBER=2748129, OID.2.5.4.15=PRIVATE ORGANIZATION, OID.1.3.6.1.4.1.311.60.2.1.2=DELAWARE, OID.1.3.6.1.4.1.311.60.2.1.3=US*(I've used a wildcard at the end of the publisher due to the full fqbn from the event log error has to many charactersCN=ADOBE INC., OU=%22LIGHTROOM, CAMERA RAW%22, O=ADOBE INC., L=SAN JOSE, S=CA, C=US, SERIALNUMBER=2748129, OID.2.5.4.15=PRIVATE ORGANIZATION, OID.1.3.6.1.4.1.311.60.2.1.2=DELAWARE, OID.1.3.6.1.4.1.311.60.2.1.3=US\ADOBESYSTEMSINCORPORATED.ADOBEPHOTOSHOPEXPRESS\APPX\3.12.1.00)Package name - AdobeSystemsIncorporated.AdobePhotoshopExpress Package version - "*" A wildcard as done with other rules. I have also tried the version 3.12.1.00 as seen in the event log.  But the app is still being blocked anyone come across and resolved this before? TIA

kglad · Accepted Answer

sounds like an applocker issue, not an adobe issue.

miyareddy · Answer

Brother, I want to launch Photoshop Express now with the Applocker policy, but nothing is happening. Looking at the log of Creative Cloud, I realized that the Applocker was actually blocking it.

The log shows Exit Code: 504, and HDHELper.exe fails to install the app. Err code 0x800704C - means straightforward, the app is stopping the app from our policy.

I made an Applocker rule with full detail from the Event Viewer. I finished with the Wildcard what was in the Publisher section because the whole is pretty big.

Name of the package: Adobesestemsincorpored.adobephotoshpexpress and version "*", once in the log, I didn't even see it with 3.12.1.0.

It is not leaving anything, not installed. Has anyone been able to manage such problems?

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