I'm now aware of the date of the original message.  However, I think you missed my point and think you used the same tactics I was offering are inappropriate.  When trying to help others resolve issues, it shouldn't matter if you're a professional or another end user, we should conduct ourselves with courtesy and respect at all times, not condensation and rudeness. For the record, I knew it wasn't an Adobe employee and never indicated that I thought it was.   In the meantime, I stumbled upon this thread while searching for the same answer.  There were a few responses that were quite helpful, but unfortunately, a few that showed a complete lack of maturity and courtesy. ... View more

True.  However, when acting as a professional, one should always address others with respect and courtesy, not the deplorable and hostile tones in which Scott did.  That was about as unprofessional as you can get. ... View more

Scott, While I appreciate that you clarify that people need vector files, some people are just learning how to use AI.  You were at the novice level one day as well.  Perhaps you can remember that before exhibiting our own particular brand of arrogant condescension in replying.  Just go with facts, not conjecture and it would be much more appreciated. ... View more