AdvancedHelp
Community Beginner
AdvancedHelp
Community Beginner
Activity
‎Mar 30, 2021
12:42 AM
Hi, Update 4 for 2020 has solved the issue with the command line compilations. I did two test runs yesterday (twice because one project failed to compile-- my error), and it produced all 120+ projects without failing. Thank goodness, there's a new release coming out soon and I didn't want to spend a week compiling them! Nicola
... View more
‎Feb 04, 2021
05:27 AM
Hi, Thanks to Peter Grainge it seems the issue is with one rogue topic stopping all snippets from showing. Simply deleting it from the TOC didn't work for me, I had to fully delete the topic to stop it from blocking the snippets. (RoboHelp 101-- when you have an issue, start deleting sections in the TOC to find the issue-- then delete the topics themselves!) Why? Well, we don't know that yet 🙂 But deleting it has solved the issue, I'll recreate the topic anew without using the original code, and that should do the trick. Once again, thanks Peter! Nicola
... View more
‎Feb 02, 2021
05:16 AM
Update: on another thread, https://community.adobe.com/t5/robohelp/robohelp-2020-command-line-compiling-gets-jammed-randomly-all-the-time/td-p/11780170 there is a partial solution being offered. Basically you create a batch file that shuts down RH between compilations. However, in my situation, with 41+ projects, it's still failing at about the 3/4 point. So, roughly 30/41 (it varies). It also means you cannot do anything with RH while it is running. Hopefully release 4 will help. Nicola
... View more
‎Feb 01, 2021
03:34 AM
Fantastic! Thanks, hopefully they can get to the bottom of it. Nicola
... View more
‎Feb 01, 2021
01:40 AM
Thanks, files on their way! Nicola
... View more
‎Jan 29, 2021
07:22 AM
Hi, I removed all of the variables that I thought was creating the issue with snippets not appearing in the output. However, it seems that wasn't the issue. It seems that my snippets are not being added at all, even simple ones that contain just a link are being ignored, never mind huge, complex ones.  Even brand new snippets dont work, nor does inserting old ones back in. Suggestions? Snippet... No snippet... Nicola
... View more
‎Jan 27, 2021
12:21 AM
Thanks, looks like I have to remove the variable all together. I'll look into how they now work though!
... View more
‎Jan 26, 2021
07:10 AM
It worked in RH Classic 2019. I've only just converted this huge set of projects to 2020, and found this out by accident. The conditional text is inside variables, which are used inside snippets to give me the output I need. Because of the limitations with the TOC where conditional text doens't work, this was the only way to get the titles and contents to match without having duplicate topics (and the issues that come with that) Nicola
... View more
‎Jan 26, 2021
07:04 AM
It still gives the same result even having no Conditional Expression selected at all. And it's not the only topic, every single one that has been built in the same way isn't working.
... View more
‎Jan 26, 2021
06:37 AM
Sorry Peter, "tagged out"??? I'm not sure what you mean. Too many tags???? Here's the source code: It's compiled as Country_EWNI. The empty screen showed the output, by the way, not the source in RH. Nicola
... View more
‎Jan 26, 2021
06:27 AM
Sorry, forgot to say that. I am up-to-date and on patch 3. Thanks, Nicola
... View more
‎Jan 26, 2021
06:15 AM
Hi, I've been converting a large set of projects that have three flavours to them. Two of them have directly competing words, Outlay is used instead of Disbursment, and so on. To correct this, Snippets were used in topics so that the titles would be correct. Variables were used to then change the text so that when you look at a Disbursment topic, you see the word Disbursment by using Conditional Text within the variables. When I changed to 2020, it seems to have stopped working. This topic: Becomes this in output: There isn't even any formatting of a header and footer. I had noticed that the variables had lost a lot of the conditional text when I imported them, but they seem to work ok in normal topics. Is this because of the combination of Snippet with Variables that themselves have conditional text? Or another bug? It worked in Classic with no problems. Thanks, Nicola
... View more
‎Jan 22, 2021
04:55 AM
Fantastic! I'll look forward to that then! Thanks, Nicola
... View more
‎Jan 20, 2021
02:40 AM
That would be me 🙂 Thanks Peter, I've increased the time to 200 seconds between each compilation, and cut down the amount of projects I compile in each batch file, and it sort of works. I'm going to try a 500 rest half-way through to see if it gives it more time to work, but as it now takes all day to just do 1/3 of the projects due to all the waiting, it'll have to be tomorrow now! Nicola
... View more
‎Jan 19, 2021
01:16 AM
Hi, I tried adding TIMEOUT /T 30 between each compilation...and it after about 3/4. I then tried TIMEOUT /T 100, and it worked! Once. When I tried again, it failed about 1/3 of the way through. I thought perhaps I should reboot after each try, so I waited until this morning, and it failed after only three projects. I might try a longer timeout and see what happens, but I'm not hopeful. I'll also log a case, thanks. Nicola
... View more
‎Jan 18, 2021
03:05 AM
Yes, I use a batch file to generate the help. Thanks, I hope they can work this one out. Nicola
... View more
‎Jan 18, 2021
01:17 AM
That won't work. There are 43 separate RH projects, not presets. They are all one large Responsive system. So I would still have to go into 43 separate projects to compile the help. Unless it does it over separate projects? That's a feature I could get behind! And I'd have to create presets for them all, which is ok, (currently most share) but what about when a version number changes? Then I'd have to go through all 129 to change it. If they are removing the batch capability, then that's fine. But they don't appear to be, and it should work. Thanks for the suggestion, Nicola
... View more
‎Jan 18, 2021
12:52 AM
Hi, I've just finished converting a large project that has 43 separate projects in it. This is output into three regions of the UK, so that's 129 times it has to compile. So I've create a batch file, as I did with RH Classic. Only, it works sometimes, and not others. I think I've had it twice run through the first region, and never through the second and third all the way through. It might work after a reboot-- or not. It fails at different points. Some were explained by mistakes I made in the batch file, some not. I've split it into three batches, it will still not work reliably. Most of the time it just hangs...suggesting that RH has crashed in the background. This morning, for example, on a freshly started laptop, it got four projects in before coming to a halt mid-topic. They will compile from the project, though I'm going to tediously run through them again to see if there are any issues, but as it will go right through occasionally, I'm guessing it's just RH crashing. I'm not running RH while running the batch, either. Basically, it isn't working. This is a sample of my batch from one region: @echo off cd "C:\Program Files\Adobe\Adobe RoboHelp 2020" RoboHelp.exe --cl "C:\1TechAuthoring\ALB\300\Help_3.3.0\Master\ALB_Master.rhpj" -o Responsive -p "C:\1TechAuthoring\ALB\300\Output\Help\EWNI" Suggestions? Thanks, Nicola
... View more
‎Jan 06, 2021
02:17 AM
Great, thanks! Nicola
... View more
‎Jan 05, 2021
06:39 AM
Update: I'm working on files that I didn't write. I didn't notice that the paragraphs have been placed under <ol> (or <ul>)and not <li> as they should be. So that's why the images jump out of the lists. If I move the <p> to under an <li>, the images appear to stay put, even when moving from Classic to 202o. However... if I have a <p> tag that includes a class, it jumps out of the nested list even when under an <li>. Hope that makes sense... I'm happy to supply a project that shows these characteristics. Thanks, Nicola
... View more
‎Jan 05, 2021
06:07 AM
Ok, I might be better sending you a set of release notes, that way you can see the issue in situ. I'll remove files you won't need. Are you ok if I send you a version that needs upgrading? That way you can see the whole thing in action. Thanks, Nicola
... View more
‎Jan 05, 2021
01:00 AM
Thanks Amebr, Peter said this was because of HTML5 conventions. A Google search suggests this is both possible and not possible. (Schrödinger's cat, anyone?) I have logged a bug, actually, I did it before Peter's reply. However, as this is a help-breaking bug (HTML5 feature????), I'm stuck with fixing it for now. So I've come up with a different idea for </br> (which you cannot format and looks ugly) or the awful "continue numbering", which always seems to cause issues when you change instructions. Instead, I've created a li that has "list-style-type: none;" in the CSS. It has to be in a UL tag, but it works well. So my example is now: <li>Instruction</li> <li>Instruction <ul> <li class="list-paragraph">Information relating to point 2, but not part of the instruction flow</li> <li class="list-paragraph">**Image***</li></ul> </li> <li>Instruction</li> At least I can now format it correctly, and although I may end up looking crazy to future authors who touch this project, at least it's robust to cope with this feature. Or bug, or... whatever. Thanks, Nicola
... View more
‎Dec 23, 2020
02:36 AM
Ok, that makes sense. Regretfully it's hard to keep up with these types of changes, and when the code validates and shows correctly, it’s harder still to troubleshoot them! Identifying and changing all of the instances throughout the help is going to be a long job. Thanks, and have a lovely Christmas, Nicola
... View more
‎Dec 23, 2020
01:41 AM
No, the new paragraph and image should be indented, which a paragraph does. Yes, inserting a <br/> is fine, and looks like I'll have to use it, but the bug is still there. It also doen't help for items like messages, which need to have their own formatting, and are paragraphs. And as I said, I've used inseting a paragraph over thousands of files. There is no way to remove them automatically. And, as this is standard HTML functionality, it should work. So this is clearly a bug. I'm supposed to be rolling 2020 out over hundreds of projects, and have already converted some. I'm now worried that this bug has affected some topics without me realising, which means I have to go back over a week's amount of work to check everything is ok. I'm not sure how using different colours / italics would help? I just want the text to indent as it should do. It's not special text, it's just additional information outside of the step. Thanks, Nicola
... View more
‎Dec 23, 2020
01:01 AM
Hi, I have an interesting issue with RH 202 (v3). When I add an image or text (that is not part of the instructions) to a numbered list, I usually go into the code and add a paragraph for it to sit in. So: 1 Instruction 2 Instruction Information relating to point 2, but not part of the instruction flow **Image*** 3 Instruction The code would be (simplified): <li>Instruction</li> <li>Instruction <p>Information relating to point 2, but not part of the instruction flow</p> <p>**Image***</p> </li> <li>Instruction</li> I've done this for years, as it avoids the awkward start="3" that so often ends up causing trouble. However, now, when I go into the code and add the paragraphs, this happens: Information relating to point 2, but not part of the instruction flow **Image*** 1 Instruction 2 Instruction 3 Instruction It takes the image and paragraph text and dumps it out of the list. I've used this method in every project I've ever written, and as I'm in charge of some 46,000 topics now, that's a lot of jumping images. And it's not restricted to just the images and text I've just changed, it upsets the entire topic, pushing all images out of the lists. I haven't tried it with bulleted lists. Thankfully I have a workaround, I can edit the code in Notepad++. But as the devs went to so much trouble to make the editor so much better, it seems like a shame, and an inconvenience. Nicola
... View more
‎Dec 15, 2020
01:42 AM
Perhaps. But as I'm stuck with using both for the forseable future, I'll just have to see. At the moment I've spent hours of my life tyring to get a TOC in to a PDF with no luck. But I'll start anohter thread on that when I get fed up of going in circles. (And yes, I've downloaded your sample). Thanks for at least giving me 10% less frustration today! Nicola
... View more
‎Dec 15, 2020
01:25 AM
There's a TOC authoring panel???????? Ok, I've got it. Double-click on the TOC and it opens in the area that you edit topics. I've been using this version for two days now, and I'm already baffled how they came up with such an awful UI. Intuative it is not. And yes, it works for me. Thanks Peter, I would have never got that, as each time I clicked on the TOC, it opened out the TOC underneath. Doubling cliking, who would have thought it? Nicola
... View more
‎Dec 15, 2020
01:01 AM
Hi Peter, I can move them using the arrow menu. I can't drag them in from the Topic List, which I could yesterday. A new TOC doesn't have the functionality. New projects are also affected for me (I happened to have one open!) Nicola
... View more
‎Dec 15, 2020
12:42 AM
Hi, I have exactly the same issue. It was present also in the last version (2020 2.whatever was the latest before 3.32). I upgraded last night, and the computer has been off since then, so I certainly rebooted 🙂 Nicola
... View more
‎Aug 03, 2020
05:12 AM
Hi, I downgraded 2019 classic to update 11, and the issue is still happening. I will try 2020 next. Nicola
... View more