Rohit, Thank you for the response. We are not using a proxy. There are no Adobe entries in the hosts file. This is an interesting prerequisite. Our CC 2015 package did not install this program but I did include it in our CC 2017 package so staff members could use the creative library feature. The other computers have CC desktop application installed and they haven't had any issues. I will schedule a time with the staff member, try your steps, and report back. Is it safe to reinstall the CC desktop application after I run AdobeSerialization.exe? Thanks.
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