Thanks for all your assistance. However, yesterday after a week of frustration of not being able to get the program installed I returned the software for a store credit.I will continue to use my 2011 Photoshop & Premiere Elements. ... View more

Thanks for all your help, ran across the same problem shown in this post. Looks like it may be more complicated. Error code 1 while installing Elements 2019 I purchased PSE 2019 and a few minutes into the installation I get a pop-up that says: Sorry, installation failed An unknown error has occurred. (Error Code:1) There is a get help link, but it brings me.to the error code page.  Error code 1 says: Core components failed to install/update.  Solution: Download the latest version of the installer and try again. I downloaded 2019 from the website and got the same error. I'm running Windows 10. Thanks ... View more

That is what the Error Code 1 indicates on the link connected to it. "An updated installation file" is required. Can you please send the link to this installation file. Thanks, ... View more

Thanks for the info. That may be my last resort.Those look like US prices. When I ordered, Best Buy, and Staples Canada had Photoshop Elements & Premiere Elements on sale. Staples Canada down load was $130.00 and Best Buy DVD was $160.00. I paid the extra for the hard copy DVD from Best Buy. It is still on sale until Feb 21 at Best Buy $160.00 ($60.00 off). The Staples Canada down load price is now $200.00. I am just ticked because what I paid for does not work. Thanks again for your help. ... View more

That's what they suggested. But I have already paid for the DVD version from best Buy. At the same time I could have downloaded the same through Staples for $30.00 cheaper, but I decided for the DVD version. Looks like a big mistake now. Thanks for your interest. ... View more