I have had similar problems. I am at the end of my rope with Adobe "support". I spent an hour trying to navigate the site, trying to follow the groups of information. Then another hour, trying to find someone to contact. I eventually cheated to enter a chat. I waited 45 minutes for a chat and 15 minutes trying to re-explain. Three hours was enough. I told the chat agent to send me an email with the responses and said I had to go. I then got an email notification that the chat was ended and that it would be closed after four days if I did not reply to the email. I replied. Two days later I got a notification that it was my responsibility to contact Adobe to ensure I got a response. AAARRRGGHH!!!!!
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