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florianb62455410
Community Beginner
florianb62455410
Community Beginner
Activity
‎Apr 28, 2018
08:07 AM
Hello, At the beginning of the year I had many "lag" using Lightroom classic CC. I formatted my computer and bought a new SSD. I installed Windows on a 256GB SSD and put my lightroom catalogs and pictures on a 500GB SSD. But here is what I still have: www.youtube.com/watch?v=n8LI8Hxpq5c I don't know if you are experiencing the same thing like me, if it is normal, but I don't think so. A friend of mine does not have the same behaviour. Sometimes the mouse cursor is so slow, actions appear few seconds after I clicked. Very annoying! The thing is: I have a pretty good computer! i7 4770K - 16GB DDR3 - NVIDIA 1070 Sorry for the French texts below: Version Lightroom Classic: 7.3.1 [ 1167660 ] Licence: Creative Cloud Paramètre de langue: fr Système d'exploitation : Windows 10 Version : 10.0.16299 Architecture de l'application : x64 Architecture du système : x64 Nombre de processeurs logiques: 8 Vitesse du processeur : 3,4 Ghz Mémoire intégrée : 16321,4 Mo Mémoire réelle disponible pour Lightroom : 16321,4 Mo Mémoire réelle utilisée par Lightroom : 5069,0 Mo (31,0%) Mémoire virtuelle utilisée par Lightroom : 6172,4 Mo Nombre d'objets GDI : 818 Nombre d'objets utilisateur : 2094 Nombre de processus gérés : 1992 Taille de la mémoire cache : 0,0Mo Révision interne Camera Raw: 933 Nombre maximal de liens utilisé par Camera Raw : 5 Optimisation SIMD de Camera Raw : SSE2,AVX,AVX2 Mémoire virtuelle de Camera Raw: 2787Mo / 8160Mo (34%) Mémoire réelle de Camera Raw: 2813Mo / 16321Mo (17%) Paramètre PPP du système : 96 PPP Composition sur le Bureau activée: Oui Affichages : 1) 1680x1050, 2) 1920x1080 Types d'entrée: Tactile multipoint : Non, Tactile intégré : Non, Plume intégrée : Non, Tactile externe : Non, Plume externe : Non, Clavier : Non Informations relatives au processeur graphique : DirectX: NVIDIA GeForce GTX 1070 (23.21.13.9135) Maybe there are some preferences I can change to have faster results.
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‎Apr 28, 2018
02:50 AM
1 Upvote
Thanks to the last update, the issue has gone! Thank you
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‎Apr 19, 2018
07:28 AM
Hi Akash, Thank you for your answer. I am pleased to know you've received my crash report and that this is a known issue. Do you have any information about that? - Is there any workaround? - Do you have an estimated date to get the fix? Regards, Florian By the way, changing my nickname would be a great thing but I can't
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‎Apr 19, 2018
06:19 AM
No idea? I am paying this subscription, I would like to have a working software... Who can I contact? Thanks
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‎Apr 16, 2018
01:18 PM
Nope ... Uninstalled, deleted all templates, reinstalled and started again LR without my old templates = crash again. Might be a problem with C++ ?
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‎Apr 16, 2018
01:12 PM
Actually.... It doesn't work for me I will try to uninstall again LR and delete my personal templates, just in case maybe this is one of those.
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‎Apr 16, 2018
01:06 PM
I've just taken another video with my smartphone (sorry for the bad quality): www.youtube.com/watch?v=BoRuxWooqdg Actually if I start Lightroom pressing Alt + Shift (resetting preferences), I can access Lightroom. But as soon as I open a existing catalog, or if I click on "Send" or "Not send" ... It closes Lightroom. And I have absolutely no logs ... Is there any "debug mode"?
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‎Apr 16, 2018
12:49 PM
It is weird. I do not have anymore new logs in the Event Log Management. Nevertheless, here is the one I have for the issue of yesterday (sorry it's in French): Nom de l’application défaillante Lightroom.exe, version : 7.3.0.10, horodatage : 0x5abd335f Nom du module défaillant : Import.lrmodule, version : 7.3.0.10, horodatage : 0x5abd3272 Code d’exception : 0xc0000005 Décalage d’erreur : 0x000000000000db6e ID du processus défaillant : 0x3934 Heure de début de l’application défaillante : 0x01d3d4d521242d31 Chemin d’accès de l’application défaillante : C:\Program Files\Adobe\Adobe Lightroom Classic CC\Lightroom.exe Chemin d’accès du module défaillant: C:\Program Files\Adobe\Adobe Lightroom Classic CC\Import.lrmodule ID de rapport : 26ede2ec-a2b4-4e80-8dc2-4160ad867af8 Nom complet du package défaillant : ID de l’application relative au package défaillant :
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‎Apr 16, 2018
01:43 AM
I am not at home right now, but I will get the Windows event log tonight. Yesterday I saw the defect module was Import.lrmodule
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‎Apr 15, 2018
12:03 PM
Hello everyone. It is the first time I post a topic here, I hope you will have an answer. 3 week ago I bought a new SSD and installed Windows 10 on it. Lightroom was running fine. I tried to open it again this morning and LR crash. Every time I open LR, it crashes, no matter what I do. Here is what I tried: - Uninstall LR Classic CC - Uninstall Creative cloud - Reboot the computer - Use Adobe Creative Cloud Cleaner Tool - Reboot the computer - Reinstall NVIDIA driver deleting preferences (I have a 1070) - Reboot the computer - Install again Creative cloud + Lightroom Classic CC => It still crashes - Open Lightroom with Shift + Alt keys pressed (default preferences) => still crash ... Lightroom classic CC open itself, I can see the window for the crash report. Either I click on "Send" or "Not send", then it crashes. Here is the video of a crash: Lightroom classic cc crash - YouTube I am getting angry! I do not know what to do anymore. Do you have any idea? Feel free if you have any question.
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