BTW, seems that 350+ people have the same problem! ... View more

It appears that Adobe really does not care about Arcobat DC Reader, but want to push you to the PRO edition as I keep getting emails saying sign up for the cloud and pay for the trial subscription you have.  Why would I want to do that if they can't even support the Reader? Any comments? ... View more

Well, set up new account with administrator rights.  Went to Adobe site and downloaded Acrobat Reader.  Went through the whole process and then clicked on finsished.  Tried to open and the "load circle" stayed on for about 1 second and then nothing happened.  Opened the Task Manager and looked at the process.  CPU % was about 60%,, but no processes showed more than one or two %.  Clicked on "show all users" and the process "TrustedInstaller.exe" was at about 50% and would decrease over a short time.  When I tried to open Acrobat Reader, the % went back up to about 50% from 10-15%. No, it is not cocktail hour yet here, but I think I am going crazy.  Most trouble I have had with a program in my life. Any clue what is happening? Thanks. ... View more

Have used the cleaner, rebooted the system, and did an install from the adobe site as you referenced.  It gives me the 3rd screen that asks if I want to install free stuff.  Try to open Acrobat and the circle spins once and does not open.  Try to have Acrobat named as my PDF reader and try to open any PDF file, and nothing happens.  Also, the preview reader is not there. Even deleted the Quicken PDF printer thinking it may be in conflict.  Still nothing.  As I said, the Acrobat DC Pro installs and works as it should, but do need all the bells and whistles it has.  Just want a reader. Foxit and Acrobat DC Pro work fine, but not Acrobat Reader. Any Clue? ... View more

Since no one has come up with a solution to my problem, and it looks like at least 290 other people have a similar problem, I have been forced to look for a free PDF reader.  I now use FOXIT and it seems to work very well.  What still intrigues me is that Acrobat Pro works, but don't need all the bells and whistles that it has; and Adobe keeps sending me emails trying to sell me their products when the one I want to work does not. They have been a great company with great products, and a great investment for their shareholders which I am one. To that I thanks them.  Let's see what their customer service is really like. Still open to going back to Acrobat Reader is someone knows how to make it work on my system. ... View more

Tariq Dar, can you give us some help.  jane-e says you should be able to. Thanks. ... View more

Thanks for your help.  Look forward to what Tariq Dar has to say.  What baffles me is that DC Pro installs and work, but not DC Reader. ... View more

Jane-e, went through all the stuff in the link you sent, updated all the drivers, they were already the latest, check everything in Chrome, and they were already set as suggested.  BTW, when I downloaded Acrobat DC Reader, I did it from the Adobe site, and I turned off my antivirus software, Avast.  None other were running as I only run this one. Am I missing something? Now were do we go?  ... View more

Jane-e, this is the message I get when using the link. Access to this community or content is restricted. If you think this is a mistake, please contact your administrator or the person who directed you here. ... View more

Another piece of data is that Acrobat DC Pro will install and works fine.  Problem is that I do not need Pro, or want to pay for something I will not use. ... View more

The Acrobat extension is not installed in Chrome, so must be using Chrome reader.  Funny thing is when i uninstall Acrobat DC reader, Chrome seems to stop reading PDF's.  When I install Acrobat DC Reader, I check install Chrome extension.  The mystery of why DC reader will not install, and seems to effect Chrome. Any clue on how to make DC Reader work.  Have tried a third party Foxit, and it is not as good as Adobe's products.  If cannot get Acrobat DC Reader to install, what reader should I look at.  This is maddening as I have never had this much trouble with Adobe products, or another I have tried to install. All help give is apprecitated. ... View more

Ok, I see the link that you provided.  What do I do with it.  I do have Quicken if that helps.  If there is a conflict, how do I find and correct?  Who is the culprit?  How do I change the PM.dll and to what and in what program? BTW, the add on to Chrome seems to work fine as it opens PDF's in the browser. Thanks. ... View more

Well, as they say, still no luck.  Aborted the cleaner, rebotted the computer, turned off the anti virus program, downloaded the Reader DC, installed to completion, checked the box to launch the reader, and hit OK. Next it opened a tab in Chrome and went to site that asked if I wanted 10 free items, which I don't want.  Tried to open Acrobat Reader from the start menu, got on circle and then nothing.  Then went to Explore and picked a PDF file, PDF preview viewer not there, so right clicked on the PDF and it gave me an option to open with Adobe Acrobat Reader which I selected.  NOTHING!!. Double click on the file, NOTHING!! Now what do I do? Thanks. ... View more

Sorry for delay, but was out of town.  Running Cleaner tool and it seems to be burning up CPU cycles and going nowhere.  How long do I wait?  Been 30 minutes and it is still running.  Also, do I now have to subscribe to Acrobat DC and pay for it, or is there a free reader version that I can us. Thanks. ... View more

More data on the above.  Finally got Cleaner to work.  Reinstated Acrobat DC after cleaner and restart.  Still will not open DC, but can open documents in Chrome after making it the default program for PDFs.  Does anyone have a solution or comments on how to solve this problem with DC not opening.  As stated before, Pro DC works fine, but only have a 30 day trial.  HELP ! ... View more

I have tried the Cleaner tool and all it does is hang.  The task manager show "not responding", but the CPU is running in the 50-70% range.  Let it run for about an hour and nothing.  On the screen, the task shows whatever window was open in the BOX and no info concerning the Cleaner.  Ran a program for malware, and have none. Again, Pro seems to work, but Outlook Preview for PDF's does not. Any help you can give would be appreciated.  Should I delete all references to Acrobat in the register keys or what?  Thanks for any help or ideas. ... View more