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sylent_asassin
New Here
sylent_asassin
New Here
Activity
‎Jun 14, 2018
09:52 AM
There's no free trial that I know of. Only upgrading to PE 18 for $69.99. I somewhat found a workaround. I went onto my older, slower laptop, added (but didn't edit) all the files I wanted to use and saved it. I then copied that file onto a flash drive and pasted it into the PE folder on my new laptop. When I launch PE14 and select the file, everything seems to work. You just have to verify that all the files you used are identical on both computers. I'm miffed that I couldn't get PE14 to work properly on my new laptop. I considered getting PE 18, but was concerned that the same issue might occur with no one to assist.
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‎Jun 02, 2018
08:44 PM
I didn't see Dell offering downloads of older drivers on their page. At this juncture, I'll probably have to go with another software or upgrade to 18 and HOPE it works.
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‎Jun 02, 2018
12:01 AM
Just got through downloading the updated drivers on the Dell webpage. The freezing issue persists. This is beyond frustrating. I've done everything to get PE 14 to work, but nothing is working. This is so frustrating.
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‎Jun 01, 2018
12:49 PM
I'll try going to Dell and updating the video driver next. I downloaded Quicktime to no avail. The weird thing is, I can drag audio files to the timeline and play them with no issue. It's only the video that freezes up and crashes the program.
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‎May 31, 2018
12:02 PM
Oddly enough, I only get the "Community Forums" button on the left for "How would you like to contact us?" I called the above phone number and after being on hold for 25 minutes (when the wait time was supposed to be 3 minutes), I spoke with a rep who told me that no one is trained to help with PE 14, and that my best bet is the online help forums, which brings me back here. This is incredibly frustrating. I wish I could go back to using Windows Movie Maker.
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‎May 31, 2018
10:17 AM
I really appreciate your efforts. I just might have to upgrade to V. 18, but I'm not sure what that would cost. I have PE 14 installed on an even older computer, and it works, but it's extremely slow because it's an obsolete machine with an old OS (Win7). My new laptop doesn't have Quicktime installed. Never had a reason. My previous laptop didn't have it either. The source of the files are MP4's from a GoPro Hero 5 Black. On both of my other laptops, moving media to the timeline was never an issue. Additionally, on my new laptop, I can't even add jpegs to the timeline; those cause the system to freeze and crash, too. I've tried getting to the chat, but the link only takes me to these forums.
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‎May 31, 2018
06:02 AM
Yes, they were both running Win10. I'm really at a loss on how to remedy this issue. Is there an Adobe tech support number to call?
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‎May 30, 2018
03:13 PM
Okay, I renamed that folder (14.0_old), but I'm getting the same result. Dragging media to the timeline causes the program to crash. It freezes for 10 seconds, the screen turns gray, I get the "PE 14 has stopped working" message and the program kills itself. Not sure what else to do here.
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‎May 30, 2018
01:35 PM
Thanks for the advice, but neither of those worked. I tried the first, unchecked the box for hardware acceleration and still, PE 14 crashed on me when I tried to drag media to the timeline... Unless I was supposed to restart my computer, which I didn't do. I tried the second, but my folder is labeled "14.0". Am I supposed to change the folder name to "14.0_old"? Thanks.
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‎May 30, 2018
11:01 AM
I just bought a new Dell laptop, 2TB, 16 GB RAM, Intel core i7, 8th Generation; basically one of Dell's top laptops as far as specs, but for whatever reason, PE 14 keeps crashing when I attempt to add a photo or video to the timeline. I tried uninstalling the program and reinstalling it which didn't change anything. Every instance where I tried to add a photo or video to the timeline, the program freezes for about 10 seconds, then the screen turns gray and I get the "PE stopped working" message and it kills the program. I had an older Dell (which was stolen) with lesser specs, but PE 14 worked brilliantly on it, so I'm a bit at a loss here. This is quite frustrating as I need to complete a work project. Any suggestions?
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