Sorry I wasn't more clear - making my post seem obtuse. I am not asking the moderator or whatever to provide support directly. But instead, forward the issue himself/ herself to tech support directly to facilitate the process. This whole sluggish AE thing is really aggravating...it's super late and it's running in molasses. ... View more

What a joke. An Adobe staff member is asking a paying customer to contact Adobe Support. Novel idea: why doesn't the Adobe Staff member do some legwork here and try to facilitate solutions/ answers? Is there something I am missing here? ... View more