Thank you that is what I thought. On Fri, Sep 7, 2018 at 10:42 AM, Lumigraphics <forums_noreply@adobe.com> ... View more

Thank you I will try that and see plus hope it takes care of it. ... View more

I didn't want to upgrade these computers to Windows 10 do you think it would be a good idea if we put them back to Windows 7? I know they are old but we do not have the funds at this time to upgrade them and Photoshop ran just fine on Windows 7 on these computers. Mary On Fri, Sep 7, 2018 at 10:12 AM, Lumigraphics <forums_noreply@adobe.com> ... View more

Adobe Photoshop Version: 2015.5.1 20160722.r.156 2016/07/22:23:00:00 CL 1083377 x64 Operating System: Windows 10 64-bit Version: 10 or greater System architecture: Intel CPU Family:6, Model:15, Stepping:11 with MMX, SSE Integer, SSE FP, SSE2, SSE3 Physical processor count: 2 Processor speed: 2660 MHz Built-in memory: 3932 MB Free memory: 1371 MB Memory available to Photoshop: 8 MB Memory used by Photoshop: 70 % Alias Layers: ^0 Modifier Palette: Enabled. Design Space: Enabled. 3D Multitone Printing: Disabled. Highbeam: Disabled. Image tile size: 128K Image cache levels: 4 Font Preview: Medium TextComposer: Latin Display: 1 Display Bounds: top=0, left=0, bottom=900, right=1440 OpenGL Drawing: Disabled. OpenGL Allow Old GPUs: Not Detected. AIFCoreInitialized=1 AIFOGLInitialized=1 OGLContextCreated=1 NumGLGPUs=1 License Type: Subscription Serial number: 94070544140924655837 GUIDBucket: bucket: undefined test: undefined Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\ Temporary file path: C:\Users\mpointon\AppData\Local\Temp\ Photoshop scratch has async I/O enabled Scratch volume(s): Startup, 73.0G, 30.1G free Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Required\Plug-Ins\ Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Plug-ins\ Installed components: A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112 ACE.dll ACE 2016/05/07-01:09:29 79.573668 79.573668 AdbePM.dll PatchMatch 2016/05/17:03:10:18 1.573920 1.573920 AdobeLinguistic.dll Adobe Linguisitc Library 10.0.0 AdobeOwl.dll Adobe Owl 5.2.11 AdobePDFL.dll PDFL 2016/04/13-01:12:44 79.182661 79.182661 AdobePIP.dll Adobe Product Improvement Program 7.3.1.128.44549 AdobeSVGAGM.dll AdobeSVGAGM 79.571757 79.571757 AdobeXMP.dll Adobe XMP Core 2016/04/19-13:13:40 79.159284 79.159284 AdobeXMPFiles.dll Adobe XMP Files 2016/04/19-13:13:40 79.159284 79.159284 AdobeXMPScript.dll Adobe XMP Script 2016/04/19-13:13:40 79.159284 79.159284 adobe_caps.dll Adobe CAPS 10,0,0,5 AGM.dll AGM 2016/05/07-01:09:29 79.573668 79.573668 ahclient.dll AdobeHelp Dynamic Link Library 2.0.0.2 AIDE.dll AIDE 2016/02/29-16:28:21 79.571906 79.571906 amtlib.dll AMTLib (64 Bit) 10.0.0.3BuildVersion: 10.0; BuildDate: Thu Apr 21 2016 3:6:38) 1.000000 ARE.dll ARE 2016/05/07-01:09:29 79.573668 79.573668 AXE8SharedExpat.dll AXE8SharedExpat 2015/03/13-23:40:54 79.562390 79.562390 AXEDOMCore.dll AXEDOMCore 2015/03/13-23:40:54 79.562390 79.562390 Bib.dll BIB 2016/05/07-01:09:29 79.573668 79.573668 BIBUtils.dll BIBUtils 2016/05/07-01:09:29 79.573668 79.573668 boost_date_time.dll photoshopdva 10.0.0 boost_signals.dll photoshopdva 10.0.0 boost_system.dll photoshopdva 10.0.0 boost_threads.dll photoshopdva 10.0.0 cg.dll NVIDIA Cg Runtime 3.0.00007 cgGL.dll NVIDIA Cg Runtime 3.0.00007 CIT.dll Adobe CIT 2.1.0.1 2.1.0.1 CITThreading.dll Adobe CITThreading 2.1.0.1 2.1.0.1 CoolType.dll CoolType 2016/05/07-01:09:29 79.573668 79.573668 dnssd.dll Bonjour 3,0,0,2 dvaaudiodevice.dll photoshopdva 10.0.0 dvacore.dll photoshopdva 10.0.0 dvamarshal.dll photoshopdva 10.0.0 dvamediatypes.dll photoshopdva 10.0.0 dvametadata.dll photoshopdva 10.0.0 dvametadataapi.dll photoshopdva 10.0.0 dvametadataui.dll photoshopdva 10.0.0 dvaplayer.dll photoshopdva 10.0.0 dvatransport.dll photoshopdva 10.0.0 dvaui.dll photoshopdva 10.0.0 dvaunittesting.dll photoshopdva 10.0.0 dynamiclink.dll photoshopdva 10.0.0 ExtendScript.dll ExtendScript 2016/01/26-16:09:33 80.1060872 80.1060872 icucnv40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339 icudt40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339 icuuc40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339 igestep30.dll IGES Reader 9.3.0.113 imslib.dll IMSLib DLL 10.0.0.1 JP2KLib.dll JP2KLib 2016/02/19-14:20:46 79.261706 79.261706 libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A) libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0 libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0 LogSession.dll LogSession 7.3.1.128.44549 mediacoreif.dll photoshopdva 10.0.0 MPS.dll MPS 2016/02/24-01:09:44 79.571748 79.571748 pdfsettings.dll Adobe PDFSettings 1.04 Photoshop.dll Adobe Photoshop CC 2015.5 17.0.1 Plugin.dll Adobe Photoshop CC 2015.5 17.0.1 PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 7.0.0 PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 7.0.0.50 PSArt.dll Adobe Photoshop CC 2015.5 17.0.1 PSViews.dll Adobe Photoshop CC 2015.5 17.0.1 SCCore.dll ScCore 2016/01/26-16:09:33 80.1060872 80.1060872 SVGRE.dll SVGRE 79.571757 79.571757 svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0 tbb.dll Intel(R) Threading Building Blocks for Windows 4, 4, 2016, 0120 tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 4, 4, 2016, 0120 TfFontMgr.dll FontMgr 9.3.0.113 TfKernel.dll Kernel 9.3.0.113 TFKGEOM.dll Kernel Geom 9.3.0.113 TFUGEOM.dll Adobe, UGeom© 9.3.0.113 updaternotifications.dll Adobe Updater Notifications Library 10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 10.0.0.1 VulcanControl.dll Vulcan Application Control Library 5.3.0.14 VulcanMessage5.dll Vulcan Message Library 5.3.0.13 WRServices.dll WRServices Thu Jan 07 2016 04:50:10 Build 0.21960 0.21960 wu3d.dll U3D Writer 9.3.0.113 Required plug-ins: 3D Studio 17.0.1 (2015.5.1 x001 x003) - from the file “U3D” Accented Edges 17.0.1 - from the file “Filter Gallery” Adaptive Wide Angle 17.0.1 - from the file “Adaptive Wide Angle” Angled Strokes 17.0.1 - from the file “Filter Gallery” Average 17.0.1 (2015.5.1 x001 x003) - from the file “Average” Bas Relief 17.0.1 - from the file “Filter Gallery” BMP 17.0.1 - from the file “Standard MultiPlugin” Camera Raw 9.7 - from the file “Camera Raw” Camera Raw Filter 9.7 - from the file “Camera Raw” Chalk && Charcoal 17.0.1 - from the file “Filter Gallery” Charcoal 17.0.1 - from the file “Filter Gallery” Chrome 17.0.1 - from the file “Filter Gallery” Cineon 17.0.1 (2015.5.1 x001 x003) - from the file “Cineon” Clouds 17.0.1 (2015.5.1 x001 x003) - from the file “Clouds” Collada 17.0.1 (2015.5.1 x001 x003) - from the file “U3D” Color Halftone 17.0.1 - from the file “Standard MultiPlugin” Colored Pencil 17.0.1 - from the file “Filter Gallery” CompuServe GIF 17.0.1 - from the file “Standard MultiPlugin” Conté Crayon 17.0.1 - from the file “Filter Gallery” Craquelure 17.0.1 - from the file “Filter Gallery” Crop and Straighten Photos 17.0.1 (2015.5.1 x001 x003) - from the file “CropPhotosAuto” Crop and Straighten Photos Filter 17.0.1 - from the file “Standard MultiPlugin” Crosshatch 17.0.1 - from the file “Filter Gallery” Crystallize 17.0.1 - from the file “Standard MultiPlugin” Cutout 17.0.1 - from the file “Filter Gallery” Dark Strokes 17.0.1 - from the file “Filter Gallery” De-Interlace 17.0.1 - from the file “Standard MultiPlugin” Dicom 17.0.1 - from the file “Dicom” Difference Clouds 17.0.1 (2015.5.1 x001 x003) - from the file “Clouds” Diffuse Glow 17.0.1 - from the file “Filter Gallery” Displace 17.0.1 - from the file “Standard MultiPlugin” Dry Brush 17.0.1 - from the file “Filter Gallery” Eazel Acquire 17.0.1 (2015.5.1 x001 x003) - from the file “EazelAcquire” Entropy 17.0.1 (2015.5.1 x001 x003) - from the file “statistics” Export Color Lookup Tables NO VERSION - from the file “Export3DLUT” Extrude 17.0.1 - from the file “Standard MultiPlugin” FastCore Routines 17.0.1 (2015.5.1 x001 x003) - from the file “FastCore” Fibers 17.0.1 - from the file “Standard MultiPlugin” Film Grain 17.0.1 - from the file “Filter Gallery” Filter Gallery 17.0.1 - from the file “Filter Gallery” Flash 3D 17.0.1 (2015.5.1 x001 x003) - from the file “U3D” Fresco 17.0.1 - from the file “Filter Gallery” Glass 17.0.1 - from the file “Filter Gallery” Glowing Edges 17.0.1 - from the file “Filter Gallery” Google Earth 4 17.0.1 (2015.5.1 x001 x003) - from the file “U3D” Grain 17.0.1 - from the file “Filter Gallery” Graphic Pen 17.0.1 - from the file “Filter Gallery” Halftone Pattern 17.0.1 - from the file “Filter Gallery” HDRMergeUI 17.0.1 - from the file “HDRMergeUI” HSB/HSL 17.0.1 - from the file “Standard MultiPlugin” IFF Format 17.0.1 - from the file “Standard MultiPlugin” IGES 17.0.1 (2015.5.1 x001 x003) - from the file “U3D” Ink Outlines 17.0.1 - from the file “Filter Gallery” JPEG 2000 17.0.1 - from the file “JPEG2000” Kurtosis 17.0.1 (2015.5.1 x001 x003) - from the file “statistics” Lens Blur 17.0.1 - from the file “Lens Blur” Lens Correction 17.0.1 - from the file “Lens Correction” Lens Flare 17.0.1 - from the file “Standard MultiPlugin” Liquify 17.0.1 - from the file “Liquify” Matlab Operation 17.0.1 (2015.5.1 x001 x003) - from the file “ChannelPort” Maximum 17.0.1 (2015.5.1 x001 x003) - from the file “statistics” Mean 17.0.1 (2015.5.1 x001 x003) - from the file “statistics” Measurement Core 17.0.1 (2015.5.1 x001 x003) - from the file “MeasurementCore.8me” Median 17.0.1 (2015.5.1 x001 x003) - from the file “statistics” Mezzotint 17.0.1 - from the file “Standard MultiPlugin” Minimum 17.0.1 (2015.5.1 x001 x003) - from the file “statistics” MMXCore Routines 17.0.1 (2015.5.1 x001 x003) - from the file “MMXCore” Mosaic Tiles 17.0.1 - from the file “Filter Gallery” Multiprocessor Support 17.0.1 (2015.5.1 x001 x003) - from the file “MultiProcessor Support” Neon Glow 17.0.1 - from the file “Filter Gallery” Note Paper 17.0.1 - from the file “Filter Gallery” NTSC Colors 17.0.1 (2015.5.1 x001 x003) - from the file “NTSC Colors” Ocean Ripple 17.0.1 - from the file “Filter Gallery” OpenEXR 17.0.1 - from the file “Standard MultiPlugin” Paint Daubs 17.0.1 - from the file “Filter Gallery” Palette Knife 17.0.1 - from the file “Filter Gallery” Patchwork 17.0.1 - from the file “Filter Gallery” Paths to Illustrator 17.0.1 - from the file “Standard MultiPlugin” PCX 17.0.1 (2015.5.1 x001 x003) - from the file “PCX” Photocopy 17.0.1 - from the file “Filter Gallery” Photoshop 3D Engine 17.0.1 (2015.5.1 x001 x003) - from the file “Photoshop3DEngine” Photoshop Touch 14.0 - from the file “PSDX” Picture Package Filter 17.0.1 (2015.5.1 x001 x003) - from the file “ChannelPort” Pinch 17.0.1 - from the file “Standard MultiPlugin” Pixar 17.0.1 (2015.5.1 x001 x003) - from the file “Pixar” Plaster 17.0.1 - from the file “Filter Gallery” Plastic Wrap 17.0.1 - from the file “Filter Gallery” PLY 17.0.1 (2015.5.1 x001 x003) - from the file “U3D” PNG 17.0.1 - from the file “Standard MultiPlugin” Pointillize 17.0.1 - from the file “Standard MultiPlugin” Polar Coordinates 17.0.1 - from the file “Standard MultiPlugin” Portable Bit Map 17.0.1 (2015.5.1 x001 x003) - from the file “PBM” Poster Edges 17.0.1 - from the file “Filter Gallery” PRC 17.0.1 (2015.5.1 x001 x003) - from the file “U3D” Radial Blur 17.0.1 - from the file “Standard MultiPlugin” Radiance 17.0.1 (2015.5.1 x001 x003) - from the file “Radiance” Range 17.0.1 (2015.5.1 x001 x003) - from the file “statistics” Render Color Lookup Grid NO VERSION - from the file “Export3DLUT” Reticulation 17.0.1 - from the file “Filter Gallery” Ripple 17.0.1 - from the file “Standard MultiPlugin” Rough Pastels 17.0.1 - from the file “Filter Gallery” Save for Web 17.0.1 - from the file “Save for Web” ScriptingSupport 17.0.1 - from the file “ScriptingSupport” Shake Reduction 17.0.1 - from the file “Shake Reduction” Shear 17.0.1 - from the file “Standard MultiPlugin” Skewness 17.0.1 (2015.5.1 x001 x003) - from the file “statistics” Smart Blur 17.0.1 - from the file “Standard MultiPlugin” Smudge Stick 17.0.1 - from the file “Filter Gallery” Solarize 17.0.1 (2015.5.1 x001 x003) - from the file “Solarize” Spaces 17.0.1 - from the file “Spaces” Spatter 17.0.1 - from the file “Filter Gallery” Spherize 17.0.1 - from the file “Standard MultiPlugin” Sponge 17.0.1 - from the file “Filter Gallery” Sprayed Strokes 17.0.1 - from the file “Filter Gallery” Stained Glass 17.0.1 - from the file “Filter Gallery” Stamp 17.0.1 - from the file “Filter Gallery” Standard Deviation 17.0.1 (2015.5.1 x001 x003) - from the file “statistics” STL 17.0.1 (2015.5.1 x001 x003) - from the file “U3D” Sumi-e 17.0.1 - from the file “Filter Gallery” Summation 17.0.1 (2015.5.1 x001 x003) - from the file “statistics” Targa 17.0.1 - from the file “Standard MultiPlugin” Texturizer 17.0.1 - from the file “Filter Gallery” Tiles 17.0.1 - from the file “Standard MultiPlugin” Torn Edges 17.0.1 - from the file “Filter Gallery” Twirl 17.0.1 - from the file “Standard MultiPlugin” U3D 17.0.1 (2015.5.1 x001 x003) - from the file “U3D” Underpainting 17.0.1 - from the file “Filter Gallery” Vanishing Point 17.0.1 - from the file “VanishingPoint” Variance 17.0.1 (2015.5.1 x001 x003) - from the file “statistics” Virtual Reality Modeling Language | VRML 17.0.1 (2015.5.1 x001 x003) - from the file “U3D” Water Paper 17.0.1 - from the file “Filter Gallery” Watercolor 17.0.1 - from the file “Filter Gallery” Wave 17.0.1 - from the file “Standard MultiPlugin” Wavefront|OBJ 17.0.1 (2015.5.1 x001 x003) - from the file “U3D” WIA Support 17.0.1 (2015.5.1 x001 x003) - from the file “WIASupport” Wind 17.0.1 - from the file “Standard MultiPlugin” Wireless Bitmap 17.0.1 (2015.5.1 x001 x003) - from the file “WBMP” ZigZag 17.0.1 - from the file “Standard MultiPlugin” Optional and third party plug-ins: NONE Duplicate and Disabled plug-ins: NONE Plug-ins that failed to load: NONE Extensions: com.adobe.inapp.purchase 2.4.83 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\purchase.html” Recent Files 1.2.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Required\CEP\extensions\com.adobe.ccx.start\index.html” Libraries 2.4.83 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html” Start 1.2.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Required\CEP\extensions\com.adobe.ccx.start\index.html” Adobe Color Themes 6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html” Export As 3.0.6 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html” Device Preview 1.2.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.preview20155\PSPanel\panel.html” com.adobe.preview.loader 1.2.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.preview20155\PSLoader\loader.html” Export As 3.0.6 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html” Installed TWAIN devices: NONE ... 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it is Version 2015 dated 7/2016 and there is 8GB of RAM On Fri, Sep 7, 2018 at 7:38 AM, Ged Traynor <forums_noreply@adobe.com> ... View more

It is Adobe Photoshop 100 CC does that help On Fri, Sep 7, 2018 at 7:21 AM, Ged Traynor <forums_noreply@adobe.com> ... View more