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markusdeserno
New Here
markusdeserno
New Here
Activity
Oct 11, 2018
09:15 AM
I did all of that. If I now try to install, all I get is this error message:
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Oct 11, 2018
09:02 AM
I know how to do screenshots, but since I removed the folder, they are no longer there... Here's what I removed, based on the recommendation of that webpage: Library/Application Support/Adobe/Adobe PCD and in Library/Application Support/Adobe/caps I removed the file caps.db After that crashed the whole process, I replaced the removed caps.db by the one in the folder Library/Application Support/Adobe/backup, and tried to recreate Adobe PCD from my old installation on my olde Macbook, but this only leads to an installation process that hangs, presumably because these files are in fact different.
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Oct 11, 2018
08:53 AM
I appreciate everybody's help. Thank you! All the more frustrating it is that nothing whatsoever works. I had, of course, also tried to install directly from CD. That was in fact the first thing I tried. This, as well as all subsequent attempts to get a different CS4 download, ultimately led to the same error: an unrecognized serial number. Following up on what Jeff had written, I moved through the trouble shooting tips in Error: "The serial number is not valid for this product" | Adobe Creative Suite and removed the Adobe PCD folder and the caps.db file, which were described as potentially corrupted. Well, that I think broke it completely, since now the installer doesn't even get to the point of asking me about the number. I guess I should first have tried that other tip of registering for a trial and then afterwards typing in the number. Unfortunately, now I'm stuck, because my attempts to exactly recreate the removed folders as they were failed, and now I can't even coax the installer into priming me for the serial number. It's somehow weird that an installation would require pre-existing folders in my own directories in order to run. How would Adobe folders get there before I have bought DWCS4? This is sadly taking forever, and I don't have so much time. My desperate attempts to resuscitate DW have been taking up more than 95% of my entire migration efforts time---absolutely everything else ported smoothly, but of course there were newer versions, so that's not all Adobe's fault. But I have numerous webpages that I have created with DW, and if I can't revive it, or some successor at an affordable price, that basically creates a huge mountain of work for me, namely, redoing all these webpages with a different product. I would really really like to avoid that, but I'm getting close to the point where I simply see no more way out.
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Oct 10, 2018
03:54 PM
That will work? Somehow I doubt that anybody would like to read all we've been writing here...
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Oct 10, 2018
03:40 PM
Yes, that's a possibility. It's still weird why I run into this only now. But I'd be happy to contact Adobe, yet I find it difficult to get hold of them. I only found the Chat, and there an Adobe representative couldn't help me and instead pointed me to this forum, where volunteers (thank you---I appreciate!) but not employees of Adobe give tips. How can I directly get in contact with Adobe? Is there an email I can use but could nowhere find?
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Oct 10, 2018
03:23 PM
Thanks, but of course I had tried this. It doesn't work because the website says that this particular serial number is already in use. Yes, it is---by me! The trouble could be that (I think) I hadn't registered it before, so it should be floating around as a valid but unregistered number. There's now only two other possibilities that I see. First, someone ELSE registered that number. This would be bizarre, because I wouldn't know how that would happen, because I have not handed my CD to anyone else. Or, I in fact *did* register the software, but under a different Adobe Account that I no longer remember (it's 10 years ago after all). The second option also sounds unlikely, though, because the Adobe Chat person I texted with just recently, told me that she could see my Adobe account, with my email as the username, and she said that she linked this account with my serial number of DWCS4. But alas, that didn't seem to work, because otherwise it'd show up under my products, but it doesn't. Again, I understand the logic by which this should work, but alas, it doesn't work like this for me...
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Oct 10, 2018
02:48 PM
This is too long ago, so I don't remember. I have an original CD box, though. Anyways, until now this never was a problem. Adobe knows that the serial number I have is a valid serial number. This I checked with the Adobe Chat. It is not linked with my Adobe Account, tough. But I can't register it there if I can't log into the licensing site. Again, it boils down to this: I am pretty sure there's an obvious solution that involves Adobe and not me. I have the number. The number is correct. The number worked so far, but I have not yet registered it under my Adobe account. I'd be happy to do so, but I can't log into the site that would presumably allow me to do that (and neither can you, as you kindly confirmed). None of this has anything to do with operating systems or stone ages old softeware.
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Oct 10, 2018
02:29 PM
When typing in the last digit of my serial number, the program shows a red "X" next to the 16-digit window, which I interpret as the installer telling me that I've entered the wrong number. This happens irrespective of whether I directly start the installer, or do the trick of letting it show the package contents, drag the unix executable into a terminal and then execute that. The program runs fine all the time, up to the typing in of the number, when it balks. The error when going onto the Adobe LWS site is a window that mysteriously claims "Adobe does not recognize you as an authorized user of this web site. Please contact Adobe for assistance". I'm not trying to install an "Update Version". I had bought a full version of Adobe Dreamweaver CS4.
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Oct 10, 2018
12:16 PM
The compatibility between CS4 and High Sierra is a topic of lively debate on the Internet. It seems to work for some, and not for others. But I simply cannot help but repeat myself here: I'm not even getting a chance to try, because my serial number is not being recognized. This is a trouble at Adobe's end. And most obviously, the fact that I can't even log into the licensing website and do whatever that might do for me is a trouble at Adobe's end. It might very well be that once my license gets accepted and I start the program, it doesn't work. If so, then so be it. But we're not there yet. I'm simply requesting to be given the chance to try, and that means that my software should accept the serial number that indeed does belong to me, since I regularly purchased that product. And notice that the installation software works just fine up to the point where I type in the last digit of the serial number. So it's definitely not a matter of incompatible binaries.
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Oct 10, 2018
05:49 AM
My understanding is that there exists a legacy version of CS4 products that runs on newer versions of MacOS but that is no longer supported or updated. That would be fine with me. The present trouble, however, isn't software incompatibility. The trouble is that (a) the system doesn't recognize or accept my serial number and that (b) I cannot log into the licensing site to do anything about it.
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Oct 09, 2018
05:34 PM
I'm running MacOS X, High Sierra, version 10.13.6. I've tried to connect to the site via both Chrome (Version 69.0.3497.100) and Safari (Version 12.0 (13606.2.11)). I've wiped the history of the past day clean, but it matters not. I am "pleased" to learn that I'm not the only one with troubles on the licensing website, though. Something seems to be off there. I have admittedly not yet deactivated Dreamweaver on my old MacBook, but this is a matter of worry and necessity. I absolutely need to update my webpages on a regular basis, and before I know for sure that I can do this on my new MacBook, I am too scared to deactivate it on my old one. I'm more than happy to wipe it off there after it runs on the new one, because, why would I work on an old MacBook if I don't have to. But until the new version runs, the old one is my lifeline...
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Oct 08, 2018
05:20 PM
I have searched the FAQ on this site, but can’t find anything that helps. So here’s my case: Some years ago I had purchased Dreamweaver CS4 and installed it on my Mac. Now I got a new MacBook Pro and would like to install DWCS4 there. This turns out to be a major problem. I’ve already been through a lengthy chat with an Adobe representative that didn’t resolve the issue. She told me I should ask in the forum. So here’s the jist of my problem: I can’t install DWCS4 from the CD I have, because it claims that the serial code, printed on the box, is incorrect. I don’t understand how that’s possible. The chat person then sent me a link to the download site for the CS4 software that should work for me: https://helpx.adobe.com/creative-suite/kb/cs4-product-downloads.html I was able to download DWCS4, but when trying to install it, my serial number again did not work. That’s the same trouble I had when trying to install it from the CD I have: the serial number which worked when I installed it on my old Mac is now not recognized. The chat representative tells me I should go to the licensing website: licensing2.adobe.com But no matter what I do, that site always complains “Adobe does not recognize you as an authorized user of this web site. Please contact Adobe for assistance.” But I have an Adobe ID and I can log in to my Adobe account just fine. Why does this site suddenly not like me? (I removed the history from the web browser, didn’t help.) My license key is not registered with my account, either because I forgot back then, or because I don’t remember my account details. But I told the chat representative, and she tells me that she associated the license with my account. But it doesn’t show up in my account. And when I alternatively try to register it with my account, the system says that the number is already in use. (Of course, by me!) So here we are: I have the product and the license number, but I can’t install it, because the system doesn’t recognize the number. But I also can’t go to the licensing site, because that site doesn’t even let me in. I don’t know what I’m doing wrong. Something seems messed up. I really would like to continue working on the webpages I have developed, but getting the new computer seems to cause a major hurdle here. What do I do?
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