sands329
Community Beginner
sands329
Community Beginner
Activity
‎Nov 16, 2018
01:01 PM
I have narrowed down the problem more specifically. I am able to open multiple pdfs when the screen is not maximized. However, when I go to full screen, either by snapping or pressing the maximize window button, Acrobat crashes. It happens on either screen.
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‎Nov 14, 2018
07:54 AM
1 Upvote
Thank you for the answer. Repairing the installation and restarting did fix the issue, although just temporarily. Acrobat just crashed again when I was working with multiple pdfs open. I pulled the window from my secondary monitor over to my primary monitor and went full screen by snapping the window to the top of the screen. Then acrobat crashed, and now the same problem has returned. I cannot open more than one pdf at the same time. The root cause of the problems I am having appear to be related to either snapping a window with multiple pdfs open or moving between dual monitors, as I did this each time when the issue occurred. My display adapter is listed as up to date. I am running with an AMD Radeon R7 350X, 2 monitors, 1920x1080 resolution. Again, this issue has only come up in the last week or so. I have not installed any programs in that time or modified system settings, so I am not sure what has changed unless either a Windows update or Acrobat update occurred recently. To your other questions: I do not receive any error message, and no message is logged after turning on logging; Most of my files are accessed over the network, but the issue is still present when loading pdfs locally. I will repair the installation again, but I would like to say that this process takes entirely too long (nearly 15 minutes when I did this before). I would like to understand the root cause of the issue.
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‎Nov 08, 2018
11:29 AM
3 Upvotes
I am unable to open more than one file with Acrobat Pro DC. I can open the first PDF just fine, but opening a second causes the application to crash without warning. This problem has only started in the last day or two. Previously, I observed Acrobat crashing when moving the open window between monitors (removing from one and docking on another). I have tried this with many different files of varying size, restarted windows, and no luck so far. I am using version 2019.008.20080 on a Windows 10 Pro machine. Has anyone seen this or have any suggestions?
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