Deborah - my sympathies - these "plans" are confusing and misleading - and apparently its all my fault that I signed up for a 12 month plan I had no idea about?!   Anyway - there should not have been a cancellation fee for me, despite what has been said, as my 12 months were up for which I had paid in full.   I just didn't want to be hoodwinked into another 12 months without proper explanation at the outset, which is what had initially happened to me. Good luck with sorting it out.  I always though Adobe were a reputable company, so have no idea why they need to resort to these sort of tactics to get money out of people.    If you didn't realise what you had done, surely they should do the decent thing and let you out of it? Mary ... View more

That option does not come up on my screen Abambo - that's why I am so unhappy today.  I have been trying to chat to somebody on the web and it is ridiculously slow.  can't speak to anybody, OBVIOUSLY, so you are the first person that has acknowledged me after 30 mins of trying.  Actually the webchat has finally acknowledged my 13 attempts to engage, by offering my a further 3 free months.........you couldn't make it up! ... View more

I have the same problem - and nobody to help at the moment.  I want to cancel my plan - I didn't' even realise I was signing up for 12 months - that's how dodgy your company is - so please help me stop it now. It ends on 25th March 2019 there is NO WAY I want you to have another 12 months worth of my money. thanks Mary ... View more