Dear Adobe Stock, You have gravely disappointed me in my first 2 weeks in using your service. In fact, I will be taking my business elsewhere. At no point does Adobe Stock notify a BRAND NEW USER that downloading an image is an IRREVOCABLE action that takes away from your "asset allotment" for the "month". You don't even notify the customer what the "monthly" billing period is, nor do you state whether images unused roll-over on months. I am shocked that upon reaching out to Support, I WAS COMPLETELY UNHELPED. I accidentally downloaded 6 stock images, and was told that none could be refunded because I UNKNOWINGLY IRREVOCABLY purchased images in an attempt to PREVIEW ONLY by MISTAKE as a BRAND NEW USER. I was then haggled by the support provider and told that only "premium images" could be credited to my Stock account, and "standard" images could not. SO, effectively they can only refund an expensive image, but still require that a lesser-quality "standard" image is somehow not refundable. Mind you, this is over 6 images; 3 of which were each of the same kind of catalog template, the other 3 of the same kind of invitation template. I obviously did not understand that as I was trying to choose among templates, I accidentally downloaded the images and Adobe's policy makes it so it irrevocably detracts from my "asset allotment" for monthly period they don't even make clear. ABSOLUTELY MISLEADING. I WILL BE TAKING MY BUSINESS TO SHUTTER STOCK and FREEIMAGES.COM instead. Thank you, New Customer. No longer.
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