Re: InDesign crashes on launch

a-dugg · ‎Nov 09, 2016

Hi mg90210 Although I am on Mac after trying every solution I could find online, I eventually deleted every CC programme. After the uninstall I then went through my hard drive and deleted every file and folder that had the word 'Adobe' in it. Run a search for 'adobe' and 'adobe.com'. You will be surprised at how many are left behind after the uninstall. I then reinstalled the CC app and then installed Indesign CC 2017. I then started InDesign to see if it would boot up. This got me up and running again. I subsequently reinstalled all of the CC programmes. It is a bit of a mission, but it worked for me. I was left with no alternative as I had a mountain of work stacking up. Good luck!

a-dugg · ‎Nov 07, 2016

Having spent over 8 hours trawling through every forum available, trying every suggestion possible and failing to get a response from Adobe, I eventually uninstalled every CC application on my Mac. I then went through my application cache files and all other files on my hard drive and deleted every reference to Adobe. I then emptied my trash, restarted my machine and installed CC and InDesign. I am now up and running again. Unfortunately I have lost all of my preferences on every programme, but at least I can now use InDesign.

a-dugg · ‎Nov 04, 2016

Are you actually joking? I have done this multiple times. Uninstalled reinstalled restarted. I hope you are going to offer a better solution than that. Î

a-dugg · ‎Nov 03, 2016

Thanks, I have emailed you a copy and submitted the crash report as requested. I look forward to your response.

a-dugg · ‎Nov 03, 2016

Yesterday afternoon InDesign crashed on launch and I have been unable to get it to launch since. So far I have taken the following steps: I have deleted the preferences cache and restarted. I have updated to InDesign CC 2017 I have uninstalled and reinstalled InDesign I have signed out of Creative Cloud and signed back in again I have been through my fonts menu and cleared that out I have started in 'safe mode' I have logged in as another user I am running an iMac on OS X El Capitan on version 10.11.6 Any help or suggestions on how to get me back up and running would be greatly appreciated!

a-dugg

a-dugg

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Re: InDesign crashes on launch

Re: InDesign crashes on launch

Re: InDesign crashes on launch

Re: InDesign crashes on launch

InDesign crashes on launch