yes, your support team member tried a variety of installation files and one finally worked.  He seemed to think there is a problem with some of the installation files (maybe due to my ARM processor???) that he will report to the "back-end team". Adobe reader is now successfully installed.. ... View more

PDF-Xchange Editor/Viewer (Viewer is free, but I pay for the editing capability as well) ... View more

I'm really not fussed, but if it might enable you guys to find an issue that also affects others, I am willing to help. We could do at at 5pm Western Standard Time (GMT+8) today. Ian ... View more

I've given up on Adobe Acrobat - I've installed another product. ... View more

I ran the Adobe cleaner I created a local admin account and logged-in I ran the Acrobat DC installer and it all seemed to go well (took 5 mins?) No program to be found in Settings/Apps  No program to be found in Control Panel/Programs & Features No Adobe folder in C:\Program Files I installed Acrobat DC Reader from the Microsoft Store Same result as above ... View more

I have run the cleaner twice, restarting the PC after each time - and still the Acrobate Reader says it installs fine, but is nowhere to be found (not even an Adobe folder in C:/program files)   ... View more

ah - I understand - thanks ... View more

How do you open a copy?   ... View more

- but it doesn't seem like you can rotate one window without the other (so you can't look at one part of the document in portrait, and then rotate another part to landscape) ... View more

Thank you for the time you put into your response.  Sadly, paying a monthly fee (for Lightroom) for something I use every few years isn't really sensible.   I guess that's the end of putting photos on my website. ... View more

thanks, I might just have to do that     ... View more

yes, I know I could test a local drive catalogue, but it's not relevant to us anyway - and we're used to the somewhat tardy response from a NAS-based catalogue 🙂 ... View more

OK, latest update.  I installed the trial version of Elements 2019, and have both the catalog and media on my NAS - and it's working (slow, but not much different to Elements 11 - but I can't compare it's speed to a local disk-based installation anyway). The conversion of the catalog from 11 to 2019 was a bit slow and weird.  It took over 24 hours, and it sat at 28% complete for nearly all of that time - then suddenly it was done! At the moment, it is *slowly* working in the background through the 19,000+ photos doing face analysis (what this feature does, I will find-out when it is complete I suppose) It certainly looks workable for us (just have to convince my wife why we should spend the money 🙂 ... View more

Yes, both the catalogue and the media files live on the NAS.  Our primary interface is the organiser, and we make extensive use of tagging.  We never try to have 2 copies of PSE11 running at the same time, but one at a time works. Both computers spend a fair bit of time (sometimes seemingly randomly) with the little "wheel" spinning in the bottom left corner.  Adding new photos into the catalogue can be particularly time consuming as Elements does things like visual similarity hunting and other stuff I'm probably not aware of.  However, it does finish eventually (might take a minute-or-so).  Sometimes the (recently replaced) old 32 bit machine would just spin forever until my wife got impatient and killed and re-started Elements.  That machine has just been replaced with another 64 bit machine in the last week, with not enough experience to comment on its performance (but seemingly no worse than the older 64 bit machine). I was hoping the time spent waiting for the little wheel to stop spinning might be shorter with the latest Elements. I had thought about the trial, but there's sort of "no going back" once you've started adding new photos into the latest catalogue (other than reverting to a saved old catalogue and re-doing all the changes back into PSE11).  I was more thinking of just biting the bullet and doing it and hoping for the best - but maybe I should do the trial as a test (a bit more conservative). ... View more

The FAQ says: "You can only instal Photoshop Elements on one computer at a time, with a maximum of two installs while you own the software. In other words, if your computer crashes or you switch to using a different computer, you can reinstall the software one time without having to contact Adobe Customer Support." The first phrase says only one computer at a time, but I can see how this might also imply you can physically have it on 2 computers. So you don't think anything has changed ? ... View more

I fully support xplorer1's expectations that PSE should support libraries of media on network drives (eg NASs).  It is impractical for my wife and I to share a common photo library by swapping USB drives from one computer to another.  To begin with, I tried having the media on mirrored drives (for reliability) on one of our desktops, but Windows PCs (particularly 5-or-more years back) were/are not that reliable and there were too many times that PC was down - meaning the media was unavailable. Having files on a shared NAS just makes sense for a household, and I cannot see how this demand "will soon be marginal". We are currently still running PSE11 with media on a NAS, however, one the performance of one desktop is notably slower than the other (despite it being the faster machine).  I am looking to upgrade my PSE, and am investigating whether NAS support has been improved - maybe not?? ... View more