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calicosalsamaui
Community Beginner
calicosalsamaui
Community Beginner
Activity
‎Dec 01, 2020
09:43 AM
2 Upvotes
@PinnacleGames just want you to know how much I appreciate your answer. I am new to using Animate and was able to follow your direction to achieve what I needed. As a newbie to Animate (while familiar with AI & PS) I am still learning the lingo of this world and your basic description was very helpful. F8 didn't seem to work on my iMac, but I got to where I needed with other steps. Thank you very much!
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‎Aug 09, 2018
12:37 PM
I do see that recommendation (now that the issue arose, but not in the sales or spec literature). But apparently that is not globally true as CC storage is on the internet and there's no problem there. I'm really trying to suggest that it is in Adobe's interest to figure this out, because internet connected storage is the future... actually really the present. Storing on a local system drive is not how many of your client base can operate these days with the need for us to be mobile and convenient. The symptoms displayed - I learned that the same PDF file contains both "pdf" version and "illustrator" version within the same file. And that the corruption was within how the AI information was stored. It isn't permissions exactly because the information was saving, just not entirely and correctly. Adobe had the permission to write to the file, but it didn't correctly complete that action with each Save command, and the version of the file appeared to be (in the internal "illustrator" version) from the first save. I haven't tested to see what happens if I save the file with a new name each time, as in versioning. Not trying to downplay the complexity with which Adobe is faced in this new world of synched drives, but also not as if this is new today. Dropbox and Box and Google Drive are practically ancient in the world of tech developments. If Adobe could even narrow down the probably cause of the problem - OS or OS version or what? - then that would help by allowing us to make the appropriate change.
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‎Aug 08, 2018
06:09 PM
I do not have a network server environment. Can you please explain how you consider that I do?
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‎Aug 08, 2018
11:24 AM
Hi Srishti, I would not publically post a link to my file as it contains client information. However, I was able to recover enough of the contents using File, Place... with the added action of *ignoring* what I saw in Preview when doing the Place. That is, the artboards in File, Place, Preview incorrectly showed old art or blank artboards, but the art did appear after executing the Place. I had to open each of the six artboards individually, then copy and save them all in a new file. I did lose everything that was not on an artboard - which is where I tend to place objects that are in working mode. But... while intensely frustrating it was not critical this time around. I am more interested in knowing if Adobe is working on this issue. Not being able to save work to synched drives seems incredibly out of step with current widespread use of Dropbox, Google Drive, and Box. Can you tell me if Adobe has figured out why this occurs - that is, maybe an operating system version or other such identifiable factors? Or will an upcoming upgrade fix this?
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‎Aug 03, 2018
01:04 PM
1 Upvote
I really so much appreciate your help Monika. Also, I tried the File, Place again, and this time I did it differently. When I tried it before, the preview of File, Place showed 6 artboards but only 3 artboards had art in the preview. This time I went ahead and selected page 5 which showed blank, and it did bring in the art! WOW. At least I have a starting point to recreating. So File Place works, with limitations. Nothing outside of the artboard was available, and I do tend to use that area as a working stash. I will save my newly created file on CC and maybe locally too; see if that works to have no new corruption. Thank you Monika!
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‎Aug 03, 2018
12:15 PM
The video was very helpful in explaining how Illustrator saves both a PDF and AI version of the file within the same file itself, which accounts for why I can see different amounts of edits depending on how I open it. This might mean if the AI version of a file is corrupted, I'm hosed. But sure hoping there is some way to either dig in and get the pieces, or else to avoid this happening again. Can it be that one cannot use Dropbox with saving CC? I will have to hunt up more input on that, because synced destinations are so prevalent, with not only Dropbox but Box, Google, etc. Any other ways to dig out my changes?
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‎Aug 03, 2018
11:44 AM
Hi Monika, thank you for your assist! I do indeed save to a Dropbox folder, which is synced. I've done that for years, using AI CS6. It would be very troublesome if CC doesn't work well with synced folders such as Dropbox. My colleague who also tried opening the file says she is using CC with Dropbox and has never experienced this issue. I did try File, Place, but it did not give me the invisible updates. I will watch the video, thank you.
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‎Aug 03, 2018
11:09 AM
I forgot to write that I'm working on an iMac, with OS 10.10.5
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‎Aug 03, 2018
10:38 AM
I created a file in AI CC, which I installed recently. Saved periodically for a couple of days. Now when I open that file, the content visiible in AI is what I saved from the early in the creation process. What's weird is if I look at the file using preview - the thumbnail that shows which file to open - I can see all the recent work. I can also see the 6 artboards with the objects & text I expect when I preview with Mac Finder, or in Acrobat. But when I open the file in AI, only 3 artboards have objects and they are not the current work. I have tried: Checking that all layers and sublayers are visible Saving the stunted open file to a new name, when I open that same thing not newest version. But then the preview matches only 3 artboards. File, Place Closing AI and restarting it Shutting down my Mac an restarting it Opening the file in Photoshop - this DOES show me all 6 "pages" and I can open, but of course they are converted to bitmap not editable vector Opening the file in AI CS6 - still only 3 artboards visible Giving the file to a colleague to open with their installation of AI CC; they get the same - not the current artwork only 3 artboards Restoring from backups Time Machine and also Dropbox Version History. Earlier files have the same problem even though they too show more recent changes in preview. Following all the steps in Adobe's advice on corrupt files with the exception of changing all fills & strokes to one color and all text to one font because then what's the use? What else should I try? Anyone else experienced this and did anything work or did you just have to recreate the file? Having to create all that work is a problem, but a bigger problem would be if this is a bug and it happens again. If something about AI CC is going to be unreliable, not sure I can use it. I would appreciate any assist, thank you!
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‎Jun 21, 2013
11:01 AM
Add another to the list! Running OSX 10.7.5 and Adobe Acrobat X 10.1.7 The message began last night, this morning I was prompted to update something in Adobe (Reader?) but that did not seem to affect the message occurrence.
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