Hi Bjørn,
I guess that your customer can use Aptos in other applications.
You mention that the documents are on OneDrive. I would assume that this does not matter. Did your customer test, when he stores the files locally?
How did he install the Aptos font? Just by copying it into the Windows font folder? Or by right-clicking and selecting Install? (I do not know, if this makes a difference.) Does he has admin rights?
He installed the font here? c:\Windows\Fonts\
And he probably also removed the font and reinstalled it again.
I have the Aptos font installed, and it works well, also in FrameMaker.
Best regards, Winfried
... View more