I clicked on this forum item because I am starting to experience the same issue as Dave, and it's frustrating me. I clicked on the link Kanika gave and, well, here's my thoughts on it: The instructions in that solution link frankly do not address the issue Dave described originally and that I have started having as well. The only possible exception is uninstalling and reinstalling the CC app. But only poorly designed/maintained apps should require that. (And to be clear, just because Adobe is a powerhouse, it doesn't mean their apps are designed all that well, both technology-wise and functionally -- YouTube is full of people whining about Lightroom; and how Premiere, despite its muscle, is a little unnecessarily overly complicated, not to mention frequent crashing). Reinstalling the app should never be a primary solution. It only means whomever wrote the troubleshooting instructions had not dug deep enough into the problem and it's a cop-out last resort. (This issue might have been brought on by a Windows update if you're using Windows, but Adobe should be on top of that and releasing software updates ahead of or in line with Windows). Another thing that paints Kanika's link as poor is the instruction to check internet setting in Internet Explorer. I'm not sure internet connection would be an issue here anyway, but if the instructions were up to date, they'd point to checking the Control Panel, or the settings in Windows 10, not Internet Explorer which Microsoft has practically phased out. So, Dave....uninstalling and reinstalling the CC app (which is a hassle) might fix the issue (I have not tried it myself), but Adobe has not really given you good assistance. If you continue to experience the problem, please post an update. If it went away, please post what you think you did.
... View more