Re: Ram preview render issues (AE version 14.0.0.2...

brendank5976 · ‎Sep 01, 2017

Hi there, issue resolved... several calls to Adobe Helpdesk-repeated disconnections and no callback, I might add - " you've only got 16gig RAM, you need more..." but it works on a lesser, older Mac... Apple Helpdesk - hardware is ok - wipe and clean install of OS and Apps... Decided to take small steps - uninstalled After Effects, reinstalled After effects - RESULT!!! all is well - thanks for your interest Foughtthelaw & Kevin.

brendank5976 · ‎Aug 23, 2017

Working in after effects from an Apple iMac retina 5K OS Sierra (10.12.6) AMD Radeon R9 M395 2048MB. using Mercury GPU Acceleration Open CL We are experiencing issues. with ram preview rendering in real time. A red warning presents saying playing from RAM 750 of 750 fps: 23.xxx/25(not realtime) In the composition settings we have set 25fps. When timeline freezes, we have to force quit losing recent changes. This happens whether resolution is set to Full, half, quarter... It was suggested that we import the project into a new project as a workaround but feel that this is bad practice. Files had been created on an older Mac Pro tower 12 gig RAM using Graphics card AMD Firepro D300 2084MB via Mercury GPU Acceleration Open CL and still run successfully. Transferred offices and inherited this iMac. Is this a hardware issue?

brendank5976

brendank5976

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Re: Ram preview render issues (AE version 14.0.0.2...

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