Well, first I called and I rapidly saw I was getting to a dead end with the tech support. Then I went online to a chat and this is where I was strongly advised to buy the new version ...because PSE 14 has been discontinued. Hard to believe but this is what happened. I already own Affinity Photo ($49) which is a great and powerful software but I was still using PSE for small and quick projects. That's why it bothers me to tyrash it. I will follow your advice and give it another try with Support. By the way, I had uninstalled PSE and reinstalled it, and it keeps telling me I have to activations alive when I use only one, and it is not possible to deactivate anything. I looked in every corner of my account. ... View more

Thanks for your reply, but this is exactly what I did yesterday afternoon. And what I read was "I apologize for the inconvenience" and that I had to purchase the new 2021 version... ... View more

I found a very simple solution which works for me. I had exactly the same problem. My config: Windows10, AMD Ryzen 2700, EVGA GPU Gtx1060, and Adobe Audition CS6. Go to Windows settings...Privacy...Microphone...and click on "Allow Apps to access your microphone". That's all ... View more