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Solomon Scopazzi
Community Beginner
Solomon Scopazzi
Community Beginner
Activity
‎Feb 03, 2021
02:50 PM
This has also been happening to me since that update. Unacceptable that it hasn't been fixed. I have tried to pester Adobe on it and they have no fix and have almost no idea when I explain it to them. The issue basically undermines the entire point of their NLE.
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‎Dec 09, 2020
05:03 PM
1 Upvote
This even happens when I Add Tracks manually, freezes up and have to force quit. Unacceptable.
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‎Dec 09, 2020
05:01 PM
After updating to 14.7, every single time I need to drag either audio or video onto a new layer (to create a new layer) it crashes without fail. This had never happened to me before the update. Anyone experiencing this also?
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‎May 17, 2018
08:52 PM
Hi all, I have managed to get my PP working with the latest update. I was only able to do this by completely cleaning my computer of all Premiere Pro related files, and I mean all of them. Once I did this, I then ran the app cleaner, then removed that also from my machine. On a re-download of Creative Cloud I was able to use Premiere Pro. Not sure what file was causing the issue, but it should not have taken this long to work out, and should not be up to users to clean their machines just to get an update working. Hopefully you all get it back up and running asap. Cheers S.
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‎Apr 24, 2018
03:03 AM
Hi Vidya, I did the latest update on my iMac and the issue still persists. I am currently away from my main machine, so I won't be able to test again until late May, I am currently working on my laptop with no problems. I updated PP as soon as the patch came out, and it made absolutely no difference. It still continued to crash before the splash screen. I hope that this can be looked at again and I can be back to working on my main machine soon, as I have read I am not the only one. Thanks for the advice. Cheers Solomon
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‎Apr 12, 2018
06:17 PM
1 Upvote
Hi Vidya, Thanks for that, this is not the correct answer and does not resolve the issue I (and others) are experiencing. I have tried all of the mentioned actions and they all fail to change anything. Still crashing at startup.
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‎Apr 06, 2018
07:30 PM
I talked to adobe support and they said it was a bug and to wait for a fix. They don't know when this will happen. Classic Adobe. I tried the steps @seppia linked but they didn't work for me unfortunately. Guess its back to working on my MBP with the exact same OS with premiere working... wait. What? Hopefully there is a fix soon!
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‎Apr 05, 2018
07:55 PM
I did a clean install of Creative Cloud and the issue is still there. Fails to start past the first millisecond before crashing.
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‎Apr 05, 2018
06:24 PM
Hello, I have just updated to the latest version of PP 18 and it now crashes directly after the splash screen. I am unable to open projects or the program itself before it shuts down for an "unknown error". Anyone else experiencing this? Imac 5k 4ghz 17 32gb Ram AMD Radeon R9 4096 Running High Sierra 10.13.4 Have tried uninstalling to previous versions, lets me open projects but the projects are corrupted. Exact same setup on my MacBook pro works with the new version. Thanks
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