Thanks for this information! ... View more

For anyone who is still in a Photoshop-crashes-at-launch situation with Windows 10 and care to help us diagnose the problem, please try this workaround and report back. 1. Set Photoshop to runh in Windows 8 Compatibility Mode:     a. Right-click on Photoshop and choose "Properties"     b. Click on the Compatibility tab     c. Check Run this program in compatibility mode for:     d. Choose Windows 8 2. Launch Photoshop (let me know if it still does not launch) 3. Create a new Document 4. If the Learn Panel is visible, click on its flyout menu and choose Close Tab Group 5. If the Libraries Panel is visible, click on its flyout menu and choose Close Tab Group 6. Open the Preferences (Ctrl+K), General panel 7. Uncheck Show "Start" Workspace When No Documents Are Open 8. Check Use Legacy "New Document" Interface 9. Click OK to save Preferences. 10. Quit Photoshop 11. Turn off Windows 8 Compatibility Mode (reverse of step 1) Does Photoshop launch without crashing? ... View more

Sorry Photoshop is misbehaving! We're trying to figure out why this is happening for some users and not others. Can you tell me what version and build of Windows you're running? (Windows key, search for Settings, click System, click About, scroll to find what Edition and Version you have. For example, I have Windows 10 Enterprise, Version 1803.) ... View more

Thanks, Eric! Did Photoshop launch successfully this time? What version of Windows are you running? (Windows key, search for Settings, click System, click About, scroll to find what Edition and Version you have. For example, I have Windows 10 Enterprise, Version 1803.) Kevin ... View more

Thanks, this is a great help! Kevin ... View more

Sorry, Droogie45, I am looking into this bug. The short answer is yes, this will be fixed. But in order to fix it I need to get more information somehow. If you are still crashing, can you attach the sniffer-out.txt file that Photoshop [hopefully] creates during its launch? The file is at your equivalent of the path C:\Users\YOURNAME\AppData\Roaming\Adobe\Adobe Photoshop CC 2019\Adobe Photoshop CC 2019 Settings\sniffer-out.txt Meanwhile, I will keep trying to reproduce this crasher in-house. I thought of one more thing to try as a temporary workaround. If you create a text file:     C:\Users\YOURNAME\AppData\Local\Temp\PhotoshopCrashes\Crash_test.txt and in it put two lines: 1 Crash Then, when Photoshop launches, it should notice this file, and temporarily stop using the GPU. If Photoshop successfully launches then, it will run but without the benefit of the GPU, and any features that require the GPU will not work. This would be useful information for me as well. Kevin ... View more

For anyone still crashing, I would be interested in seeing a file that Photoshop creates during its launch. It is possible that the crash happens too early, but the file would be in the Photoshop settings folder. Possibly your equivalent of the path C:\Users\YOU\AppData\Roaming\Adobe\Adobe Photoshop CC 2019\Adobe Photoshop CC 2019 Settings\sniffer-out.txt That file might provide some useful information into figuring out why the crash is happening. The file gets written each launch, so please send one that occurs right after a failed launch. Another thing to try to work around the bug is to leave UAC on, and launch Photoshop as Administrator. If that works, you could leave UAC on and create an alias that launches Photoshop as admin. Of course if your system is locked down then you won't be able to do that. ... View more

Photoshop 14.1 does have a new sniffer, and it does do more extensive testing than the previous one did. In the long run, this will be a good thing because Photoshop will crash less. In the short run, I can see that some users are experiencing more problems with OpenGL being disabled when it did not used to be disabled. I am very sorry about this! There are many different system configurations, and we test as many as we can, but sometimes there are configuration-specific problems that fall through the cracks. I would like to work with anybody who is willing to spend some time with me exchanging private emails and new verisons of the sniffer to find out what I am doing that doesn't work with your specific system configuration. If you are interested in working with me on this, please send me a private email to "my first initial my last name (six characters) at adobe dot com". Use the title Sniffer Problems. In the meantime, I will tell you how you can circumvent the sniffer's disabling of OpenGL, but keep in mind that this also means two other undesirable things: 1) Photoshop will allow you to enable OpenGL, but in a sense you are now "flying without a net". But if it worked before, there's a good chance it will work fine now. 2) Before you update from the cloud, you may need to put the sniffer back. If you are willing to live with these two things, you can simply rename your sniffer so that Photoshop cannot find it on launch. The sniffer lives next to the Photoshop executable. On Windows, the sniffer commonly lives in C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\ On Mac, the sniffer commonly lives in /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/MacOS/ Kevin Hopps Photoshop Development Engineer ... View more