Good to know. Thanks for reporting the issue.    Happy Editing.   Regards, Abhinav ... View more

Hi, I think the user is a freemium user and won't be able to check on Lightroom Web. As suggested by Akash, you can try first the signing out and signing in. If that does not solves the issue, you can try doing Force Stop the app by going into App Info.   Regards, Abhinav  ... View more

I have privately messaged you asking for more details, please revert back. Thanks, Abhinav ... View more

Hi, If you've placed the order, I would like to know the Google receipt ID which comes to your email. Please provide us the same to further investigate. Regards, Abhinav Moderator note... do NOT post private information in a public forum When an employee asks for information (identified by a STAFF badge where my ACP badge shows) hover your mouse over their name and then click the Message option in the popup window to send a private email ... View more

Hi Gail, Thanks for reporting the issue. To debug your issue please let me know the following: From when did the import stopped? Is it with the latest update (2.3.2)? Which phone are you using and what android version is running on it? What kind of photos you are importing? JPEGs or RAWs? Are you a subscribed user or a freemium one? How much disk space is left on your phone? You can find this a bottom part of settings panel inside Lightroom. Can you restart your device once and try. Is this happening with all the images you’re importing or with some specific images. Can you try capturing images from Lr camera and see if you’re able to import them. Thanks, Abhinav ... View more

Hi, I see that this issue was raised on Nov 10th and out latest build 2.2.1 was out on Nov 12th. So try upgrading to latest version and check if this issue is still occurring. Thanks. ... View more