JJMACK... Could you tell me what upgrade standards I should look at/use?  I really appreciate your sticking it out with me to resolve the problem and then advising me about upgrading.  Kathe Nevermind, you already gave me that information.  Thank you again!  ... View more

YES!!! IT WORKS!  I eliminated all the hidden files in auto recovery and that allowed me to open photoshop!  THANK YOU SO MUCH!!! Kathe ... View more

I do understand what you are telling me to do, but I can't activate "help" at ANY time the PS is opening; and when the dialog box says that it is recovering a large format that's when it freezes.  When I went to end the program a dialog box asked me if I wanted to know the details that prevented PS from opening.  these are those details: Description:   A problem caused this program to stop interacting with Windows. Problem signature:   Problem Event Name:                        AppHangB1   Application Name:                             Photoshop.exe   Application Version:                           19.1.5.61161   Application Timestamp:                    5b14ec8f   Hang Signature:                                  d72a   Hang Type:                                          18945   OS Version:                                          6.1.7601.2.1.0.256.48   Locale ID:                                             1033   Additional Hang Signature 1:           d72a682a1212d68a55b813936afbda0b   Additional Hang Signature 2:           86c7   Additional Hang Signature 3:           86c7b9dc21007de15327ff72fdb2424c   Additional Hang Signature 4:           d72a   Additional Hang Signature 5:           d72a682a1212d68a55b813936afbda0b   Additional Hang Signature 6:           86c7   Additional Hang Signature 7:           86c7b9dc21007de15327ff72fdb2424c I don't know how to interpret this and when I asked for the internet to find the solution, it didn't do anything. ... View more

while the photoshop is trying to open the photos that were being worked on and even before the  "progress" dialog box that says "recovering large document format"  comes up, I can't activate file, edit, help or anything else in photoshop.  And what does "ise ite copy button mean? ... View more

I'm using Windows 7 pro, copyrighted in 2009; Intel R Core 2 Duo CPU E7500 @ 2.93 ghz; 64 bit OS; 175 gb used with 756 gb to go; Ram is 4.0 gb (3.84 usable); the rating is 4.4; I pay monthly for Photoshop cc via Adobe Cloud. Going to user.default, I have 805 kb;  the scratch disk says it's not full. Problem:  I've left some photos to be worked on in Photoshop; the computer was closed down without removing those photos and I think that was the start of my current problems.  So now when I open Photoshop cc via the cloud this is what happens:    As the program initializes, I get a message "Photoshop detected graphics hardware that is not officially supported.  If you experience problems, please uncheck use graphics processor checkbox in the performance panel of the preference library." I cancel this dialog. The program continues to initialize and then opens.  The photos that were being worked on pop up one at a time with a "progress" dialog box that says "recovering large document format."  And it's at this point that the photoshop program freezes; the task manager says it's not running. So I end the task.  I've removed photoshop cc; restarted my computer; downloaded photoshop cc again.  I don't have anything on my clipboard.  I think, if I can get those photos off the active screen, I will be good to go????  What are your thoughts? Kathe Witt ... View more

same question,.  I solved the slow start up by pressing the shift key until it's completely open.  But I have files that I've left in the program to be worked on and I don't have enough memory to open THEM.  So the program freezes on me. ... View more