Thank you for your response. I wasn't 'knowingly' working with an external support organization. They did not make that clear. They attempted to appear as Adobe staff, as per this reply: We have to verify the product and customer details and we required the password which you use to login on adobe.com and we never share our customer details with anyone else. This email exchange was originally arranged by user on your forum: 'Adobe Emily Welch'. Emails were sent using the mail.com mail app. Perhaps this was a phishing attempt as they asked for my adobe ID and password to be sent via plain email. I did not send it to them. I emailed back that this is not a safe practice from a security perspective. They assured me their staff won't share my credentials with anyone else - which isn't what I was asking. Whoever 'Adobe Emily Welch' is, he/she/they have a Skype ID, adobesystems_24x7, where they offer video sharing support (presumably offered for free by Adobe), but we never connected via Skype. It was a bit like bate and switch. I no longer see their 2 original replies to me on the message trail - must have been deleted by the forum moderators. I think this forum should warn visitors to your site, as theirs was one of the first emails I received in response to my original message. Your forum is not safe. These individuals move fast, collecting credentials, before any legit Adobe staff responds or deletes their messages. I happen to have an IT security background, others might not question them. ... View more

One of the software packages, InDesign did install after I changed the 'accessibility' setting on my computer, whereby I was viewing desktop icons and text in Extra Large size. Illustrator still doesn't install at all. So the error about 1024x768 min display resolution was pointing me in the right direction. The Skype support offered as part of this message trail never came and instead I was forwarded to Adobe support, but the email address is not standard. I'm asked to provide my adobe user name password to <Removed by Moderator>Can anyone suggest how I can confirm that this is in fact legit Adobe Support email address and not a phishing request? ... View more

by 'the problem lies there' I mean with the DRIVERS. ...getting used to the adobe forums interface ... View more

I suspect the problem lies there. I had a issue 6 months ago with blue screens and had to reinstall all drivers then, which somehow fixed the blue screen problem. I'll dig deeper into this. Thanx! ... View more

I've tried that, thanx though. ... View more