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jmillsp
Contributor
jmillsp
Contributor
Activity
‎Aug 20, 2025
10:34 AM
Yes! I did all of that including reaching out at the virtual assistant who finally put me through to the live person that I spent about an hour trying to get it resolved. She told me that I couldn't change my primary to the one I need it changed to because the one I need it changed to is already associated with my account. How, I don't know but something is wrong somewhere and seems no one can change it.
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‎Aug 20, 2025
10:22 AM
I had a chat yesterday and they told me it could not be changed as it was already in use. Makes no sense to me. I have no idea where it is being used at when it list my primary as the one I want to change but yet, the primary one isn't associating me with my account, according to Adobe, even though it is listed as my Primary when I look! I feel like I am at a dead end. Maybe I don't need to worry about it.
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‎Aug 20, 2025
09:41 AM
That is what I can't figure out!! From what I am understanding, somehow my email address of <Removed by Moderator> is not showing as a registered email address but when I look at my account, it is shown as the primary email. <Removed by Moderator> is shown as secondary now. I just added that secondary one yesterday. Since I will be losing the iowatelecom.net address, I wanted to change it to the gmail address.
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‎Aug 19, 2025
07:35 PM
Frustration has set in. My "Manage account" shows my email address as primary but I need to change it as I am losing that email address. When I try to change it to the new one, the system tells me the account already has that named address, even though it is a new address and not the one shown as primary. In trying to talk to support via chat, they tell me that my old email address that I need to change is NOT listed as one that has an account associated with it. If that is the case, why would it be listed as PRIMARY email and the new one I am trying to use, they say I can't use because it is already associated with the account. Which I can't find it associated anywhere!! So confused!
[Mod: Moved to the Account, Payment & Plan forum]
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‎Mar 08, 2025
01:08 PM
That worked!! Thanks but I am still having to search for the brush as it is not saved in the default brush set.
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‎Mar 07, 2025
10:31 AM
Thanks for trying. I just tried that and after I go to the Guided edit and choose a background and then go back to the advanced edit---the signature is not shown in the brushes anymore! Strange but true. Then, when I go to the preset manager, I can find the brush and kindof make it work but the signature can only be placed on the original part of the photo and not the background, if that makes sense. In this case, I had a photo of an Eagle I took and then went to guided and selected him and selected a different background.
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‎Mar 05, 2025
08:25 AM
That is where I am looking and it doesn't show up there.
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‎Mar 04, 2025
05:56 PM
I have made a signature brush but anytime I try to use the Guided to change background, brush lost! When I go back to editing, the brush is no where to be found. Is there a way to save it so it will work after changing the background?
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‎Nov 01, 2024
05:13 PM
Yes. I got the Sharpen and the DeNoise to work now. Still don't have Photo AI working again!
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‎Oct 31, 2024
06:55 PM
For reasons beyond me, when I go to Filter in the Editor, it suddenly wasn't showing Photo AI but initially was still showing Sharpen and Denoise. Now, I saw there was an update today so thought maybe that was the culprit. I have now updated Photo AI but when I go to Filter in Editor, it is not showing any of the plugins!! No Photo AI, no DeNoise and no Sharpen!! Any ideas on how to fix this? I count on using all three of them within Elements 23.
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‎Oct 30, 2024
04:28 PM
So, I can download 24 from the website?? Idea on the cost??
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‎Oct 30, 2024
04:21 PM
Also, can you remind me how to add the copywrite mark?
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‎Oct 30, 2024
04:20 PM
Thanks for the tips. I think I am going to have to create another one because---it is not at the bottom of the list or anywhere else I can find!
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‎Oct 30, 2024
04:17 PM
I can't figure out why it appears you can still download the 24 from the Adobe site if it isn't available.
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‎Oct 30, 2024
01:24 PM
Not sure how I did it but I seem to have lost my brush setting I had for my signature. Not sure how to find it again or if it is gone forever! Can someone tell me where to look or remind me how to make a new one?
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‎Oct 30, 2024
12:39 PM
1 Upvote
It appears Elements 2024 can still be downloaded from Adobe but I am not seeing a cost. Maybe it doesn't give you the cost till after you download? I have 2023 but thought, perhaps, I should upgrade to 2024. Thanks.
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‎Sep 08, 2024
03:50 PM
I am confused, like usual. I would like my photos stored on my D drive. I am using Photoshop Elements 2023. Windows 11. Many of my photos are in D because I transferred them there when I got my new computer. I would note that in Preferences it says Save Files in D: Pictures. I just uploaded a photo to make sure they are going to D and when I look at the location given for that particular photo it shows: C: \users\jmill\pictures\adobe\photos from removable media\ This would make me believe that they are going to the C drive instead of the D when I upload them from my SD card. Any help is appreciated! Also, in reference to Elements under Preferences I see Files, Media Cache with option to "Clear Cache" or "Browse". not sure what those are in reference to. Using Elements 2023 in Win 11.
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‎Sep 07, 2024
05:54 PM
2 Upvotes
I have been using Elements for many years but am not proficient with it! When I upload photos to organizer from my SD card I would like them to go to my D drive and not C. I had it that way on my old computer but got a new one and it appears the one I tested to see where it went was to C:\Users\jmill\Pictures\Adobe\Photos from removable media\E I have no idea why but would like them on my D drive. The Elements program is currently on my C drive too. My photo files are pretty much a big mess that are categorized by date only.
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‎Aug 26, 2024
12:42 PM
I thought I could backup the D drive with the photos onto external backup drive. I know many say I am a fool too but I never reuse or format an SD card. My photos are there until they become corrupt too. I would just like to keep C as free of clutter as possible but really am not sure when I backed up the catalog and put it on the D drive what I can now get rid of on the C drive or where to look for the files. Not sure if I now have two programs, one on C and one on D or not.
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‎Aug 26, 2024
10:57 AM
I am not the best when it comes to tech. Long story short, I initially used PCmover to move files and settings to my new computer that only had a C drive. I then installed a D drive. My old computer had a D drive too. I wanted my photos and Elements program all on the D drive. My catalog was not working to find the photos as, I think, it was still trying to find them on my old computers D drive! Anyway, I finally was able to use the backup catalog command on the old computer and was able to use the restore command to put it on the D drive in the new computer and it seems to be working and finding all 70,000+ photos. I am thinking all those photos along with the program were put on the D drive and I could now save up some space on the C drive if I only knew what I could properly delete from the C drive. Hope all that makes sense and thanks for any help. This is on a Win 11 machine and Elements 2023.
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‎Aug 06, 2024
08:39 AM
1 Upvote
Thanks! I will give that a shot, if I can.
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‎Aug 05, 2024
08:29 AM
I have rebooted, I have tried installing from Organizer menu. I get the same error message.
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‎Jul 31, 2024
09:04 AM
Version 14.4.0.1121
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‎Jul 29, 2024
10:29 AM
Well, I got it installed ok but when I try to download a RAW file it is saying "The file is damaged or is in a format that cannot be included in Elements Organizer. " I would note that it says it is an ORF file.
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‎Jul 28, 2024
06:28 PM
So, like Mr. Arola said, I just need to download the Camera Raw and I can then edit my RAW OM 1 Mark II files?
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‎Jul 28, 2024
02:49 PM
Many are telling me I should be shooting in RAW but I have found no evidence that Photoshop Elements 2023 supports my camera, OM 1 Mark II?? If not, would 2024 support it or is there another program I might be able to get as a plugin to 2023 Elements?
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‎Jun 03, 2024
08:11 AM
I am wondering if I have a card reader issue.
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‎Jun 02, 2024
07:45 PM
yes
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‎Jun 02, 2024
07:44 PM
yes
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‎Jun 02, 2024
01:32 PM
I have not had this issue before. I uploaded or imported from my SD card through my SD card slot on my Dell computer about 1600 photos directly to my catalog to work on. This is a Windows 10 computer with a 500 gb C drive and a 2 T D drive where the photos are stored. The C drive is just for fast startup as it is a SSD. The 2 T drive is mechanical. It took approx. 2 hours to upload those photos. It was painstakenly slow! I had about that same amount that I uploaded about a month ago without issue. The only changes I have made to the computer was the installation of a new monitor. I just tried the card in my laptop to see if it would upload faster or not and it is much faster but I was not uploading to the catalog in Elements on my laptop, just to a file on desktop. Any ideas of what might be going on?
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