I don't know if this will be seen so I'm posting it everywhere: Dear Adobe, I would like to file a complaint with you in regards to the customer service that I received from you and your team of late. I tried get a refund on a subscription to Adobe Stock, which, I had forgotten to cancel and have not used at all. I have been charged for your adobe stock during the past five months service, a service that I have not used since the initial sign up trial in June! I was not sent any confirmation of my trial starting or ending so had no hope of remember to cancel if I had no use for the service (which I didn't). Having now spoken to your team on chat. I was told that I wouldn't be a refund any of the payments taken from my account! Your customer service has been catastrophic, despite being in tears over this sneaky procedure and degrading myself to grovel to an advisor for my refund explaining that my financial situation is dire and stressful and cannot afford to be out of pocket £120 for a service I haven't used, and I felt ignored with scripted answers and was just pushed with more and more 'special offers' to keep me paying. It has completely tarnished my opinion of Adobe as a company, and working in a creative design industry, I feel it's my responsibility to go to as many people as possible and make them aware of this disappointing experience.
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