In November I got contacted by an adobe rep saying I had to create another account due to issues in the back end of my account. I created a new account like suggested in the agreement that I would get reimbursed the payments from the previous account. Since November I have been getting double charged for both accounts, when contacting the rep via email and phone calls he says not to worry about it that I should see a credit soon. I'm still seeing double payments and when I call the rep he is always on break and not responding to my emails. Not sure what to do when all other reps say I need to contact the rep that handled the case.
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