Ah, the link to RH-960 didn't work when I first clicked it, but it does now. If these are the same versions of the files, it will be useful to have a link to them. Thanks. ... View more

Hi All, For the benefit of anyone else running into this or similar problems with Responsive HTML5 in IE11, I wanted to report back on my experience with the fix. To get the context right, my issue was that content wasn't rendering in IE11. Using the information provided by JGaf, I sent an email to tcssup@adobe.com. I received a response from Pankaj Kumar in Adobe support in less than half an hour with pointers to replacement loadparentdata.js and loadprojdata.js files (Note that I was sent two files rather than just loadprojdata.js.) . Replacing these in \template\scripts solved the problem, and my help project now displays correctly in IE11. I also wanted to add some debugging notes: When I first replaced the files the help displayed correctly in IE11 when I opened it from index.htm. It did not display correctly when called from my company's application. I also got a debug message telling me that initAndCollectAllChildPaths (a global variable) is undefined. This is the same message I was getting before I replaced the files. After trying a variety of other fixes, I cleared my browser cache, and everything worked fine. So clearing the cache might be mandatory to take advantage of the fix. Thanks much to JGaf for the pointer to the solution and Pankaj Kumar for providing it. This definitely makes for a productive day. ... View more

Thanks JGaf and Jeff_Coatsworth. I'll try the tech support alias first unless there is some advantage to techcomm. ... View more

I'm having similar issues with IE 11. Once I updated RoboHelp 2017 to Patch 2, all of the window trim displays under IE 11, but none of the content displays. I'd like to get the updated loadprojdata.js. What was your route into support?  I'd like to bypass the hour of unnecessary preliminary questions on chat. ... View more

Interesting. Did you use any of the workarounds that William van Weelden posted before the upgrade? I'm consistently seeing IE 11 deliver a clean RHTML5 layout, but with no content in the main window. When I did a search for this kind of issue, it seemed like many people had similar problems, and there are also many articles about IE 11 not supporting HTML 5 in a consistent manner. ... View more

FYI to those following this: It appears RoboHelp Update 2 fixes the problem people were discussing here -- in Chrome. In IE11, it introduces a new problem (or at least new to me) where the opposite behavior occurs -- the RoboHelp layout appears, but the content of the help does not. Has anyone seen this? ... View more

I finally managed to reinstall Acrobat DC from my TCS 2017 installer. I can't swear to it, but it appears the reason installation of Acrobat from the TCS installer failed before is that I didn't check the "Remove Preferences" box on uninstall, which means there were artifacts (in the Registry and perhaps elsewhere) that looked like Acrobat was still installed. The following steps worked for me: 1. Use the TCS 2017 Installer to uninstalling Acrobat DC only, and be sure to check the Remove Preferences box. 2. Restart when finished. 3. Use the TCS 2017 Installer to re-install Acrobat DC. Hope it works for you. I guess I will always choose "Remove Preferences" when I uninstall anything frrom now on. ... View more

Thanks. ... View more

I have called them before with install issues. I don't find them helpful, and it usually means wasting 2 hours on the phone answering "did you turn it on and off" type questions. Hoping the community has some insight. ... View more

I'm having a similar problem with TCS 2017, starting a day or two ago. When I tried to make a PDF from FrameMaker, I got a message about my license expiring or some other issue preventing the action. I've run the license cleaner, I've uninstalled and *attempted* to reinstall Acrobat from the TCS 2017 installer -- no luck. The installer gets to about 19% complete and then pops to 99% complete and claims to be finished. But no Acrobat. I did it with Run as administrator -- no difference. I uninstalled Acrobat Reader -- no difference. I'm guessing something happened in the Registry during one of the upgrades that messed this up, but I'm not sure exactly what, and short of going through the total pain of uninstalling all of TCS 2017 and then reinstalling it from scratch, I don't have any other ideas. ... View more

Looks like a solution from Adobe Update:  Installing RoboHelp 2017 Update 2, for me at least, required uninstalling your existing RoboHelp 2017 and reinstalling. After that, you can install Update 2. There are some other issues, but ultimately, if you install this update, context-sensitive help using Help IDs appears to work correctly. See Re: Can't install RoboHelp 2017 Update 2  for more details. ... View more

Hopefully this is the last word on this issue. I think I see where the usersettings.js confusion may have come it. The error message when you compile RHTML5 in the updated RoboHelp 2017 does not specify that the problem is only for people who have upgraded from RoboHelp 2015, but when you click on the link in the error message, the instructions are for RoboHelp 2015 -> to -> RoboHelp 2017 updates. I'm guessing there isn't (and isn't supposed to be) a usersettings.js file in RoboHelp 2017-created layouts. In any case, the Help looks and functions fine, error message or no, and context-sensitive help displays the way it's supposed to (see Context-sensitive topic appearance - Indigo template (RH2017)   ). The only issues -- the need to uninstall and reinstall RoboHelp 2017 and the apparently bogus error message -- can be worked around. Keep us informed if you run into any other surprises. ... View more

Uninstalling and reinstalling the original RoboHelp 2017 distribution *did* allow RoboHelp to discover and install Update 2. However, when you compile RHTML5 help with the updated RoboHelp, you get the following error: The variables titleColor, backgroundColor, logo, and fontFamily are not available in the usersettings.js file. You must upgrade your responsive HTML5 layout to the latest version to include these variables, so that the layout appears fine in the generated output. Visit http://www.adobe.com/go/learn_rh_upgrade_html5_layout_en page for information about upgrading your layout. Unfortunately, I do not have a usersettings.js anywhere in my RoboHelp environment. Any clues as to whether they changed the name of this file or how it could have gone missing? ... View more

I'm having the same problem, and Support Chat didn't have a solution. When I checked for updates using Help > Updates, it didn't find any RoboHelp updates. When I manually downloaded it from the Adobe site and tried to install, I got a message similar to the one above, except mine said that the update was not applicable to my installation. I checked the datestamps on the RoboHelp application directory, and there is nothing new enough to indicate that the update did a stealth installation. The only suggestion I got from the Support Chat was to (oh joy) uninstall RoboHelp entirely and then re-install it. I was hoping someone here would have a solution. BTW, I also posted this on another thread related to one of the problems this update supposedly fixed. Will repost any answer I get here. ... View more

Has anyone tried to install the September 11, 2017, update 2 for RoboHelp 2017. The readme seems to say that it has fixed this problem. However, RoboHelp doesn't seem to recognize this update, and when I tried to manually install it, it failed telling me it is not applicable. I'm in the usual rathole with support chat, so I'm wondering if anyone here has had any success installing the update. Thanks. ... View more

"It's kind of Adobe to continue to develop and support both workflows."  Kind? Seriously? They took our money for an integrated suite that is supposed to have had its components tested together but clearly didn't, at least not adequately. If they planned to drop support for the Suite and only allow FrameMaker-only output of HTML projects, an announcement to that effect would have been appropriate, saving us all a lot of time and money since FrameMaker alone is much cheaper than the Suite. Some of us had perfectly fine, multiple-output, nicely designed projects built using the Suite. An "upgrade" of the same product should not break things and/or require the work of a consultant to make it right. The product should do what it says it does. ... View more

or at least on this subject ... ... View more

I installed the update last week, and it does appear to fix the problem. I did see some strange behavior that might or might not have involved my environment only. The first time I did an Update for my linked FrameMaker content, all of the linked content disappeared. The next time I did an update (it might have been a Force Update All), the content returned and it seems happy now. Could be a fluke. If I see it again, I'll make another report. ... View more

The standard behavior up to TCS 5 (I can't speak to 2015 since I never had it) was that if you had linked content and wanted to update it, RoboHelp/TCS opened FrameMaker for you. There are several things that fail the "relatively normal" test in this issue. Not opening the correct version of FrameMaker, killing your linked content under some circumstances (not just failing to update it), and a message that tells you that there is *no* FrameMaker present when in fact you have two versions present. A product should be able to identify its fellow products in a suite or it's not a suite. We all have many options for authoring and producing content. I stuck with TCS because it should be integrating two of Adobe's own products, seamlessly. ... View more

Further information on this RoboHelp 2017 failure: I'm thinking the issue might be linking to FrameMaker books. My RoboHelp project has a linked FrameMaker book. This worked fine in TCS 3.5 and TCS 5. Now it fails. RoboHelp tells you you don't have FrameMaker if you try to update the linked book. RoboHelp crashes if you try to delete the linked book. Disturbingly enough, if you look at the RoboHelp 2017 user guide (http://help.adobe.com/en_US/robohelp/2017/robohtml/robohelp_help.pdf ) it no longer documents linking as an option for FrameMaker files, only for Word files. But I see no mention of removal of this feature. Just to eliminate a few junk "did you plug it in" answers: Yes, I ran the search for updates from the Help box -- it said I'm up to date. No, there are no patches listed for the 2017 versions of RoboHelp or FrameMaker. Yes I ran the install as an administrator. Yes I restarted after install and uninstall. Yes I've installed and uninstalled enough times to take a 2-day vacation. Yes, I've run it with FrameMaker open and closed. I did an experiment with a smaller, mock project in TCS 2017. I *imported* a FrameMaker book into a RoboHelp 2017, and it was perfectly happy. Of course, there are many, many customizations (beyond what you get in settings.isf) in my actual project that I would have to be recreated at great time and expense. So, if there is anyone from Adobe monitoring this who actually knows whether linking to FrameMaker files was eliminated from RoboHelp 2017, and especially anyone who has an actual solution to the fact that this leaves some of us with trashed projects, I would appreciate hearing from them. PS: There is another thread from a previous version that looks familiar and references a "BaseApplication.DLL" file. See most of the way down this thread: Not able link to framemaker files in robohelp 11 ... View more

I have the same problem. Thanks to TCS 2017, I've missed a deadline for Help for the first time in my career. I've uninstalled, reinstalled, restarted, reinstalled TCS 5 just so see what happens. No luck. The support person I chatted with Monday claimed there were no reports of this problem. ... View more