Adobe has my cell phone number. They have called me on it several times. It's the only phone number I have. I'm not sure if you are in the US or not but, I have high speed internet through my local cable TV provider. There is no "home" phone here. As far as IP address go, they need the IP address of my computer. Not a phone line. An IP address is assigned to a single device, (computer, VOIP phone, router, WAP, security camera, even refrigerators) that's connected to the internet. They need to establish a remote connection to my computer. There are several methods to do this. One is to use a client such as DameWare to remote in. They can also use WebEx, Jabber, or any host of other means including RDPing into my machine. Believe me when I say this: I do this sort of work everyday- I'm a hands on Technical Project Manager/IT support analyst. It's my job to remote into servers, printers, phones and phone systems and client's desktops, (we don't have physical computers-only virtual desktops). This is why I say, Adobe turned on these pop up nags. They can turn them off. As far as the new serial number goes, I'm simply repeating what the Adobe person told me he was going to do. He said he was going to send me an email with the new serial number via email and that a technician would call me within 15-20 minutes and resolve the issue. He set the expectation and failed to deliver. I got an email from a technician over 4 hours later stating they couldn't reach me. ... View more

Earlier in the week I was contacted by Adobe. The person repeated the same mantra uninstall/reinstall. We set up a time for Adobe to contact me and we could go over the issue via screen share. It was agreed to do this Friday between 2 and 4 my time. I got another call from the same person at 4:30 Friday afternoon. He said he would issue another serial number and the Adobe software support person would call me back to work on the issue within 20 minutes. I wrapped up my business and scurried back home as quickly as I could. I want to get this taken care of as quickly as possible. I have not received the new serial number and, at 19:15, (my time) I got an email from Milton saying they tried to call but they were getting an "engaged tone"-I guess that's a busy signal. My phone never rang and I had it with me until I went to bed. Several times Adobe employees have set the expectations to get this matter resolved. EVERY. SINGLE. TIME. they have failed to deliver. ... View more

You screen looks exactly like mine and I had the same issue. I asked several times for Adobe to look up the proof of purchase since they can see everything else about my account. In the end, I found my PoP and gave it to them. The only thing they would tell me to do is uninstall and reinstall the software. My solution is, Adobe turns on this notice, they can turn it off. ... View more

Thank you @Terri for taking the time to put this together. However, at this time, I do not trust Adobe one single bit to honor my purchase. The first call to Adobe should have cleared things up right away. All I should have had to give Adobe was my serial number for CS. From there they could have looked up my entire account and verified the purchase. Instead, the Adobe representative and her supervisor did not bother to look up my purchase record and basically accuse me of having "tampered" software. The supervisor suggested that I uninstall and reinstall the software and if that didn't work, he could make me an attractive discount for CC. My second call to Adobe, I had my purchase number. The agent confirmed that my software was legitimate. He said he would escalate the ticket and have the nag screen stopped. The process would take 24-48 hours and I would stop seeing the pop up nag. I was again told to uninstall and reinstall the software. 72 Hours later, I still have the popup nag. My third call, the agent said he would deescalate the ticket. He again, suggested that I uninstall and reinstall the software. Adobe broke this. Adobe needs to fix it. I'm not sitting on the phone for 5 hours to resolve this issue. I'll spend 5 hours consulting with a legal expert to explore my options before that. ... View more

They may survive but, an antitrust suit along with a class action would make even the most monopolistic company sit back on their heels. Some in this thread have said the nags are because the software is becoming incompatible with the computer and pointing fingers at the computer. I have not updated my system in some time, (a couple of months at least) and just starting getting this nag last week. So, that's not the issue. Furthermore, the very screen generated by Adobe checking out my software says, "Pass" and is blank on the tampering yet, when questioned about this, the Adobe reps say their screens show otherwise and don't send screen caps. Another thing, when pressed for the invoice from my purchase, they said last night they could not see it yet, this morning another person could, (along with serial numbers). I'm not a person to see the Boogy Man behind every bush but, this is a bit out of the ordinary. I paid for my software. That should be good enough. Adobe has and always had proof of purchase. It's in their system. It would be different if CC was something better than CS 5/5.5/6 but, it's not really. ... View more

I called Adobe on my way into work this morning. I gave them the case number from last night and told the rep that I had my order number from Adobe for my CS5 software. I gave that to him, he put me on hold. He came back and said yes, there was a record of my purchase and the NAG screen should disappear within 24-48 hours. I asked why the former rep did not look up my purchases he said he did not know since he could see my proof of purchase on his screen. Adobe is running some kind of end around to get users of legacy software to uninstall the old software. When that fails, then, you will have no choice but move to CC. Of course, that is just me thinking out loud and may not be the case at all. ... View more

I spent over an hour on the phone with Adobe last night trying to get this sorted out. Over and over again, the Adobe reps. stated that I had "tampered" software purchased from an unauthorized reseller. I have the original packaging and gave them the serial number of the product-CS5 Design Prem. My online screen shows all the applications Pass without anything noted in the "Tampered" column, even though the Adobe reps state that on their screens they show the software "Tampered". I mentioned that I would have purchased this from one of two sources-Adobe or Amazon. Well, they, "hung their hats" on Amazon being an unauthorized seller. I tried, (in vain) to tell them I had purchased the software from EITHER Amazon OR Adobe. No avail. I went through my Amazon purchases while on the phone with them and I could not find the purchase there. Looking through the Adobe site, I could not find the purchase... Until this morning. Lo and Behold! I have a purchase invoice number where I bought this from ADOBE. The invoice is buried in a link from the main orders page, "Boxed Sets". At the end of the call, the Adobe Rep. said I could uninstall and reinstall the software and see if that works OR he could go over Creative Cloud pricing and offer me a discount on CC. To me, this is simply a way to have users of older software, (that works just fine) switch over to Creative Cloud and be forever shackled to the $600/year Adobe subscription model. ... View more