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NZReb
Community Beginner
NZReb
Community Beginner
Activity
Dec 13, 2021
07:02 PM
Gidday everyone I need to re-install FrameMaker 2017, which I've got a subscription for. Has anyone got a link to the download file? I can't find it. (I can't use move to a more recent FM version because our CCMS won't talk to anything newer than 2017.) Thanks Rebecca
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Feb 11, 2020
03:26 PM
Anyone know if Frame 2017 is vulnerable too?
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Feb 27, 2019
08:35 PM
Another update from me: FrameMaker 2019 Two of us have installed FM2019, and it looks like: The “save as PDF” path works The print to postscript path results in PS files that can’t be distilled The “save as PDF” mangles the Helvetica font in the PDFs, but we expect that’s an unrelated problem. So overall, 2019 “save as PDF” seems okay. We also saved one of the files back to FM2012 and it still failed. We don’t think the problem’s with FM. We’re very suspicious of Distiller. Our failing documents We now have 7 failed files – all but one of the files we’ve tried. 3 are okay with CMYK but not RGB. 2 are okay as long as we remove one of their diagrams (a particular diagram, not just any diagram) 1 is okay if we remove 2 of its diagrams AND use CMYK. 1 is okay if we remove all 14 of its diagrams. The Graphics setting Turning off Graphics in View > Options menu made some of our PDFs printable but not all of them.
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Feb 27, 2019
01:32 PM
Some quick answers from me: - I'm on Win10 1703, as are most people in my team. But one person is on Win7 and still sees the problem. - I've got KB4487038 installed but not the other 2. They're not available for 1703. - I can distill the test spaceship doc I'll do more troubleshooting in about an hour, but I've got to do other stuff first.
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Feb 26, 2019
12:30 PM
1 Upvote
Just a quick update. In the last week, my team's tried to PDF 7 different documents. 6 of them failed. Changing to CMYK fixed 2. Replacing a diagram fixed 2 (they were different diagrams and had successfully distilled in the recent past). We're still working on the other 2. Change to CMYK didn't fix them but we haven't yet checked all their diagrams to see if that does. An Adobe engineer has been in touch (thanks!) and worked through a bunch of troubleshooting with us yesterday, which didn't turn up anything else that helped. We sent him one of the failing files overnight and he's reproduced the issue. Hopefully he'll manage to figure out the cause soon.
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Feb 21, 2019
06:48 PM
We're seeing the same problem this week, with 4 different people, and 3 different documents so far. We're all on FM17, version 14.0.4.511. Acrobat versions are either 17.011.30120 or 17.011.30127. One person is on Windows 7, the other 3 on Windows 10. Symptoms are that Save As PDF results in a message that "Acrobat Distiller has stopped working", repeated 3 times, and a TPS file being created. That TPS file doesn't distill. The Windows exception code is the really helpful (not) 0xc0000005. And Print > Adobe PDF results in a PS file that can't be distilled. One of the failing documents had an .fm file inside a book, and the .fm file distilled by itself but the book didn't. I found a diagram in that file that consisted of an anchored frame with multiple figures embedded in it. Deleting a particular one of those embedded figures fixed it. Changing from RGB to CMYK didn't fix this one. For one of the other documents, changing from RGB to CMYK worked. For the third document, we haven't found a solution yet. Our Publish settings don't have PDF as an option, so I can't try that.
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Jun 09, 2014
08:12 PM
Hi everyone I was very sorry to see a recent post on the dita-users list saying that Jeremy has died. We've used Mif2Go extensively and found Jeremy incredibly helpful. The FM community won't be the same without him. Regards Rebecca >>> 8/06/14 10:25 >>> Jeremy Griffith, the creator of DITA2Go and Mif2Go, died on May 15 after a long illness. He will be missed very much. --Carolyn Stallard [Thread locked: earlier messages already in play. See: https://forums.adobe.com/thread/1492743 ]
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Jun 09, 2014
08:11 PM
1 Upvote
Hi everyone I was very sorry to see a recent post on the dita-users list saying that Jeremy has died. We've used Mif2Go extensively and found Jeremy incredibly helpful. The FM community won't be the same without him. Regards Rebecca >>> 8/06/14 10:25 >>> Jeremy Griffith, the creator of DITA2Go and Mif2Go, died on May 15 after a long illness. He will be missed very much. --Carolyn Stallard [Thread locked: earlier messages already on this subject. See: https://forums.adobe.com/thread/1492743 ]
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Jan 19, 2014
08:51 PM
I just got a call from Adobe Australia and they're going to let us cancel our existing subscription (it's pretty new) and take the promo rate. So I'm very happy with them! Thanks for your help in sorting this out.
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Jan 19, 2014
06:09 PM
That's very interesting - I got billed on 18 Jan and charged $69, not $49.99. The problem may be that I bought through the Aussie shop. Maybe Adobe forgot they've got non-US customers. Someone from Adobe Australia is supposed to be getting back to me; I'll post the outcome here once there's an outcome to post! Anyway, I really appreciate you looking into this, as well as all the info you've posted about FM over the years. It's made FM a lot easier and more fun to use.
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Jan 15, 2014
05:45 PM
Thanks, I'd really appreciate it.
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Jan 15, 2014
03:07 PM
Hi Arnis Thanks very much for answering. Do you know if that means Adobe will want us to keep paying the $69/mo subscription + also buy an IllustratorCC subscription? If that's the case, I'm not keen!
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Jan 15, 2014
02:39 PM
The new FM12 features sound great but must admit I'm horrified to hear that TCS5 doesn't have Illustrator. My team's got the subscription version of TCS4. Does anyone know if we can separately upgrade FM, or do we have to upgrade the whole suite to TCS5? I assume if we upgrade the whole suite we'd lose our rights to Illustrator? We bought TCS subscription specifically so we could get upgrades to FM *and* Illustrator. I feel like Adobe have signed us up to a one-year contract and then pulled the rug out from under us! I'd appreciate any info anyone happens to have. Thanks, Rebecca [x-posted to Framers list; apologies to people on both]
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Sep 20, 2012
07:22 PM
Hi Matt Thanks very much for the answer. Botheration that it's not easy to sort in FM or RH - but not surprising. I don't have a CSS expert on hand but I do have a scripting expert or two. It looks like the strings are repetitive enough that we can use a script to change them in the HTML, so that's probably the way we'll go for now. Cheers Rebecca
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Sep 19, 2012
04:07 PM
TC 4 (FM11, RH10). Hi everyone I'm an experienced FM user who's just got the job of bringing our 3000-page reference manual into RH to produce HTML. Never touched RH before in my life, and overall I'm very impressed so far at how well our FM source has imported. But one of our FM styles uses the "Run-in head - default punctuation" setting, and the punctuation character isn't showing up in RH. Instead, I get a blank line following the paragraph. For example, here's a robohelp HTML snippet: <tr style="height: 34.55pt;"> <td style="border-bottom: solid 1px #00547f; vertical-align: top; padding-left: 6.00pt; padding-top: 3.00pt; padding-right: 6.00pt; padding-bottom: 3.00pt;" width="306"><p class="FM_zcCmdPromptRA">awplus(config)</p> <p class="FM_zcCmdSyntaxRA"> </p> <p class="FM_zcCmdSyntaxRA">vlan database</p></td> <td style="border-bottom: solid 1px #00547f; vertical-align: top; padding-left: 6.00pt; padding-top: 3.00pt; padding-right: 6.00pt; padding-bottom: 3.00pt;" bgcolor="#FFFFFF" width="319"><p class="FM_zcCmdInstruction"> </p> <p class="FM_zcCmdInstruction">Enter the VLAN Configuration mode.</p></td> The first cell of this should have two lines of text, like this: awplus(config)# vlan database Instead, it has 3 lines: awplus(config) vlan database In Framemaker, the word "awplus" is an autonumber, the "(config)" is typed in, and varies, and the # is the punctuation character for the run-in head. In RH, there's an extra <p class="FM_zcCmdSyntaxRA"> </p> line, which is a non-breaking space. Can anyone explain why RH has added that? Does anyone know if there's a setting I can tweak to get RH to import the punctuation character properly? I guess I can use search and replace on them if I have to, but there're thousands! Many thanks Rebecca
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Jun 26, 2012
03:13 PM
Hi Sylvia Thanks, that's an interesting piece to add to the puzzle. We haven't had problems since we cleaned up the sick files by eliminating multi-page tables with conditioned rows, and removing conditional text from the first page of each file. Adobe eventually determined that it is a bug and raised a bug ticket, #3084984. Hopefully it'll be fixed in the next release. If you report the bug, might be worth mentioning that symptoms are similar to #3084984.
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Nov 09, 2011
09:07 PM
We've found workarounds (yay). Basically, it looks like the files were too complex for FM's liking. Two things to avoid: 1. multi-page tables with conditioned rows 2. a large amount of conditional text on the first page of a file, immediately following an imported TOC inset. That second thing could've been because hiding the conditional text removed page 2 of the doc, or it could've been just because the conditioned text immediately followed the TOC. We couldn't tell. We've got plenty of files that have both these things and don't crash, so they're not a guarantee of disaster. But changing one or both of them stops our sick files crashing.
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Nov 09, 2011
02:50 PM
By the way, we're speculating it's FM's pagination engine getting upset with CT causing repeated major changes to pagination. But that's pure speculation!
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Nov 09, 2011
02:40 PM
Hi Error and Arnis > All XP32 Pro SP3? Yes. Hardware's quite different - 2 are laptops - but OS and general settings are the same. We had seen the thread http://forums.adobe.com/message/2390892#2390892 The guy who posted a solution had been seeing crashes when creating PDFs and got rid of them by a stubborn cleanout and reinstall of Acrobat. The OP didn't come back to the thread. People suggested changes to his build expressions, but they don't apply in our case because we've got overlapping conditions. About the possibility of hardware issues: 3 of the 5 machines have had problems lately (2x graphics card, 1x memory) but we've solved those and the problem's still there. The 2 laptops see the problem too, and they've had no hardware issues. Someone on Framers suggested recreating the file from a blank. I've just done that and still saw the problem. (Opened new file, imported all settings from template, pasted in content of sick file). It still crashed. I even went back to an old template from before we started using build expressions, and manually recreated the build expressions. no luck. I've packaged up the files and crash logs and sent them to Adobe. Thanks for your thoughts! 11 Nov: An engineer who follows Framers has been in touch - great!
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Nov 08, 2011
10:14 PM
Hi everyone We're getting Framemaker 10 crashes when changing conditional text display settings on some files (3 so far out of several hundred). It crashes, for example, when we toggle between build expressions and/or Show As Per Condition settings. Depending on file and display settings, it crashes after anything between 1 and 40ish display actions. 40 we could live with; 1 or 2 makes the files unusable. The error message is "Internal error 10014, 5988022, 5988444, 4795055". Sometimes you have to forcefully close FM after this. Other times, FM closes itself and we get another dialog box: "The instruction at "0x033e76e0" referenced memory at "0x0d9af94b". The memory could not be "read"." Or sometimes, 'the memory could not be "written"'. And once, it was "the exception Privileged instruction. (0xc0000096) occurred in the application at location 0x0c76e57a." The hex values vary from PC to PC but the actions to cause each crash don't. The files have multi-page tables with conditional text in the tables. They were created in Frame 7.0 and upgraded straight to 10.0.0. We're using conditional text with 11 conditions and 8 boolean expressions. I've trawled the forum and frameusers list, and tried: * 5 different machines - they all see the issue. * washing through MIF - the MIF files crash FM too. * working locally instead of across the network - no difference. * showing all conditions and then looking in the Mif files for any text in a flow called "Hidden". There wasn't any. * saving after every change of conditional text display setting. This sometimes works but it's a pain! * removing all the paragraph overrides in the file. This worked for 1 out of 3 files. * removing the tables and/or removing conditional text from them. This worked for 2 out of 3 files, and improved the 3rd, but I don't think it's a feasible fix. We're all running FM 10.0.1.402 on Win XP Pro SP3, 32 bit machines. The amount of RAM varies, but some PCs have 4 Gig. We've all installed the MS hotfix for the text dropout issue. Files are unstructured. Has anyone else seen anything like this? Any ideas of anything else we can try? Any ideas of a cause?? Many thanks, Rebecca PS X-posting this to frameusers list. Apologies to people who're on both.
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Oct 05, 2011
01:10 AM
Hi Rohan You may be right but are you sure? When we started striking problems a week ago, my first thought was that the server was down, but it didn't seem to be - I eventually worked out that Illustrator could access it ok but FM wouldn't. When you try to ping activate.adobe.com, does it return an IP address [192.150.16.69]? If so, I think the server's reachable, just not replying to pings. The knowledgebase http://kb2.adobe.com/cps/100/1008779.html says "If the test is successful, the string activate.adobe.com [ip address] is returned (You can ignore the other information returned.)" I think that means they've configured the server to not reply to pings and as long as you see the IP address, your contact with the server is ok. Have a look at the activation log. It's somewhere in Documents and Settings and is called amt3.log (sorry, I can't remember the path and I'm not on a work PC atm). Try another program in the CS suite and see if that manages to open ok. If so, the log will show it accessing the activation server. Or anyway, this is what it did for us. Cheers Rebecca
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Oct 04, 2011
05:50 PM
Hi Rohan I've been dealing with suddenly-appearing activation problems with FrameMaker about not being connected to the Internet. Wireshark showed FM wasn't even trying to contact the server. Grrrr. I've found a workaround: leave the PC turned on for several hours doing nothing, then reboot it, then open the program. If the workaround's worked, it'll open. Then close it and open it again. This time it should be fully activated, ie the deactivate option appears in the Help menu. I'd be interested to know if this works for you! If anyone from Adobe's reading, I've got an Adobe support case - 182668709. Cheers Rebecca
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Aug 04, 2011
04:57 PM
Hi Rajat Thanks for that! We haven't installed the patch, and I can't get it to download. I get an error message saying HAVP The following server is down: Could not read body Is a server down? Or is the file corrupted? Or does Adobe's download process just hate me like usual? I've had a lot of trouble downloading trial versions in the past. I'll try the download again later.
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Aug 03, 2011
04:41 PM
Hi everyone We've just upgraded from FM7 to FM10 and have speed problems with some (but not all) docs when auto spellcheck is turned on in the preferences. Affected documents can take seconds for stuff like scrolling, selecting text, opening a menu etc. CPU usage spikes during the bad behaviour, to about 50% on my PC. Toggling auto spellcheck on and off toggles the bad behaviour on and off. Documents behave the same on different PCs and it doesn't seem to depend on document length or the number of imported graphics. Has anyone else seen this? Thanks, Rebecca
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