Skip to main content
C
Camellia25277345ge1m
Participant
December 13, 2023

Am I going to lose all my work with the discontinuation of synced files?

  • December 13, 2023
  • 12 replies
  • 8172 views

Hello, I have almost all of my video projects saved in Premiere Rush via the Creative Cloud Synced files. I can see now with the discontinuation they're all going to be deleted. I have copies of the final versions but am now not going to be able to access all the working versions. Can't seem to find a way to download the projects to my phone or mac now that I've removed them from the original device. Can someone help? Hard to find a straight answer but my understanding is that the files will go and all projects will end up with broken links to files from Feb 2024.

      12 replies

      Show previous replies
      Peter Garaway
      Adobe Employee
      Peter Garaway
      Adobe Employee
      December 13, 2023

      Hi @Camellia25277345ge1m @Raf-nx  

       

      Were you able to read through this help doc?  The doc goes over how to save or backup your projects. 

      Please let me know if you run into any issues after trying the steps provided. 

       

      Thank you!

      Peter 

      Peter Premiere engineering team
        C
        Camellia25277345ge1mAuthor
        Participant
        December 13, 2023

        Hey Peter, I appreciate the link it's really helpful but unfortunately I don't have a Premiere Pro subscription, I just have Adobe Express. Is there a way to download my projects using what I already have?

          Peter Garaway
          Adobe Employee
          Peter Garaway
          Adobe Employee
          December 13, 2023

          Hi @Camellia25277345ge1m  

           

          Just to clarify, in Adobe Rush, it is not possible to save projects outside of Rush, except for Premiere Pro. Therefore, it is important to have a local copy of the projects you want to save. If your project is stored on your device, you can open it anytime.

          Please refer to the attached picture. The project named "Local only" or "Local and Synced" can be opened on that device indefinitely and edited. However, "Cloud only" projects will not be available after February 1st.


          I hope this clears things up. If you have any further questions, please don't hesitate to ask.

          Peter Premiere engineering team
            R
            Raf-nx
            Known Participant
            December 13, 2023

            @Kevin-Monahan  

            Hi Kevin, I am in doubt, too.

            It is not clear to whom the sync will stop. 

            I have a premium account with Rush as a personal user.

            Will my sync file will stop working? I don't understand.

            I paid the premium to have that exact feature of 100GB with sync functions.

             

             

            Do you have a more precise explanation? Because in the Adobe website explanation, there is too much gibberish that, honestly, I don't care to understand; I want to be sure that Rush will keep working as advertised and paid for, that's it. 🙂
            Thank you for any clarification you can provide. 

            Raf

              C
              Camellia25277345ge1mAuthor
              Participant
              December 13, 2023

              Hey Raf, the sync will stop for everyone and your files will be deleted by February. You will need to back up your existing projects to a new cloud service. Any projects saved to the cloud only will end up with broken links.

                R
                Raf-nx
                Known Participant
                December 14, 2023

                Hi @Camellia25277345ge1m ,

                Thank you for your reply.

                 

                What a joke, ah? They created an app for mobile and removed the only thing that made the app enjoyable: moving seamlessly between devices. ( I was hanging on that even with all the giant bugs the app has lately)

                Now, Adobe expects us to pay for a separate cloud system. (ahahah) what a dishonest way to double the price, but the only thing they will achieve is losing clients, and for those who really can't switch, they will have to pay double. So brutal.

                I started to use the app six months ago and paid for the entire year; well, I already stopped the renewal, and I will begin to look for an alternative; in the meantime, I will use it until the "premium" expires, and then I will see.

                 

                They should take inspiration from Netflix, the new slogan for the company: Adobe is a joke.

                 

                Cheers everyone, and good luck with your backup; not even that is a simple task (OF COURSE, why that should be easy ah?) ....ahah what a joke. Hilarious. 😄

                 

                  Terms & ConditionsAccessibility statement
                  Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices