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mike_9789
Participant
October 3, 2025

access to fetch at from origin has been blocked by cors policy for video media

  • October 3, 2025
  • 1 reply
  • 80 views

We recently switched to Adobe Enterprise licenses from Adobe personal licenses. One of our users has video he created in Adobe Express with his old account. He migrated the videos to the new account, but since starting to use the new account, he is no longer able to download video media. He can download pictures.

 

THis is the error from the console.

Access at ....from origin https://new.express.adobe.com has been blocked by CORS policy: response to preflight request doesn't pass access control check. No 'Access-control-allow-origin" header is present on the requested content.

 

1 reply

ErinF
Community Manager
ErinFCommunity Manager
Community Manager
October 3, 2025

This particular forum board is intended for discussions about add-ons or the Adobe Express Embed SDK...

 

That said, the CORS policy affects add-ons a lot, we have this whole guide: https://developer.adobe.com/express/add-ons/docs/guides/learn/platform_concepts/context/#cors 

 

You might be able to figure out a solution from that information...

 

However, since you're now on an Enterprise license your organization should have access to Enterprise support options: https://helpx.adobe.com/enterprise/using/support-for-enterprise.html 

 

Let me know if this is helpful!

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