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Participant
February 22, 2024
Open for Voting

INVALID_PSD_URL When loading the editor with media

Just recently started getting this error on attempting to load the editor with our own media on startup:

 

INVALID_PSD_URL: Provided asset does not have the correct Photoshop Document
Error: Provided asset does not have the correct Photoshop Document

 


The integration has been working fine for months. I don't see any updates in the changelog that would break this. The editor works fine when started without any media.

I am using a URL to load the media into the editor.

13 replies

freked
Known Participant
April 16, 2024

We have still not found a way around this one, thus blocking us from moving over to v4. Any suggestions on how to resolve this?

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nhung.ng
Participating Frequently
April 11, 2024

I also encounter this issue. Does anyone know why and how to fix it?

 

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Participant
February 22, 2024

Seemed to be an intermittent issue. No longer getting this error and everything is fine.

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