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Participant
February 22, 2024

INVALID_PSD_URL When loading the editor with media

  • February 22, 2024
  • 13 replies
  • 1755 views

Just recently started getting this error on attempting to load the editor with our own media on startup:

 

INVALID_PSD_URL: Provided asset does not have the correct Photoshop Document
Error: Provided asset does not have the correct Photoshop Document

 


The integration has been working fine for months. I don't see any updates in the changelog that would break this. The editor works fine when started without any media.

I am using a URL to load the media into the editor.

13 replies

freked
Known Participant
April 16, 2024

We have still not found a way around this one, thus blocking us from moving over to v4. Any suggestions on how to resolve this?

nhung.ng
Participating Frequently
April 11, 2024

I also encounter this issue. Does anyone know why and how to fix it?

 

Participant
February 22, 2024

Seemed to be an intermittent issue. No longer getting this error and everything is fine.