Camera Raw 18.7 Disables GPU Acceleration on Intel Arc B370 — DXGI_ERROR_DRIVER_INTERNAL_ERROR

Hello Adobe Support Team,

I am experiencing an issue with GPU acceleration in Adobe Camera Raw on my HONOR MagicBook Pro 16 (2026) laptop.

System configuration:

• Laptop: HONOR MagicBook Pro 16 (2026)

• Processor: Intel Core Ultra 5 338H

• GPU: Intel Arc B370 (Panther Lake)

• Operating system: Windows 11 26H2, OS build 26300.9711

• Photoshop version: 27.11.0

• Camera Raw version: 18.7 (18.7x2743)

• RAM: 32 GB

Camera Raw detects the Intel Arc B370 GPU and successfully reads its hardware specifications. However, GPU initialization fails with the following errors:

DXGI_ERROR_DEVICE_REMOVED

DXGI_ERROR_DRIVER_INTERNAL_ERROR

CreateCommandQueue failed

After this failure, Camera Raw reports that no compatible GPUs are available and automatically disables GPU acceleration. The GPU settings become unavailable, and I cannot switch to Custom mode.

I have tested two Intel graphics driver versions:

• 32.0.101.9175

• 32.0.101.8509

The issue persists with both driver versions.

GPU acceleration is enabled and working in Photoshop itself. However, resetting GPU Support in Camera Raw and restarting the computer have not resolved the issue.

Could you please escalate this case to your technical team and investigate:

1. Compatibility between Camera Raw 18.7 and the Intel Arc B370 (Panther Lake) graphics architecture.

2. The cause of the DirectX error occurring when Camera Raw attempts to create a Command Queue.

3. Whether this is a known issue with Intel Arc B-series integrated graphics or a specific driver compatibility problem.

I can provide the Camera Raw GPU log, DxDiag report, and screenshots of the GPU settings.

Thank you for your assistance. I would appreciate any technical guidance or a possible workaround.