Camera Raw do not open on bridge on last version
Dear Adobe Support Team,
I am writing to formally lodge a complaint regarding a persistent technical issue with my Adobe Creative Cloud subscription and the substandard support experience I received over the past 24 hours.
Account Details:
- Email: joaoprmatos@hotmail.com
- Active Subscription: Photography Plan (Lightroom Classic, Lightroom, and Bridge)
- System: Mac Air
The Issue: For the past year, I have consistently used Adobe Bridge as my primary hub, opening files via Camera Raw. However, following this week’s updates, Bridge displays an error message stating I do not have a "qualifying product" to use Camera Raw.
Attempted Troubleshooting:
- I have followed all standard procedures (reinstalling, clearing cache).
- I tested a trial of Photoshop, and the Camera Raw plugin worked immediately. Upon canceling the trial, the plugin stopped working again.
- As a Lightroom Classic subscriber, I should have a licensed version of the Camera Raw engine, yet the Bridge integration is failing to recognize it.
Complaint regarding Support: Yesterday, I spent hours chatting with multiple technicians. The experience was unprofessional: I was asked the same questions repeatedly, and the final technician I spoke with took remote control of my Mac. She instructed me to restart the computer, promising the session would resume automatically. It did not. I was left with an unresolved problem and a forced system reboot.
Required Action: I do not use Photoshop and have no interest in subscribing to it. I require the Camera Rawfunctionality within Adobe Bridge to be restored immediately, as it is covered by my Lightroom Classic entitlement.
I expect a response from a senior technician who can provide a definitive fix rather than generic troubleshooting steps. This is impacting my professional workflow, and I need this resolved urgently.
Regards,
João Matos
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