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jeffreyh96105683
Known Participant
October 21, 2018

P: Artifacts at Edges of Galaxy S7 raw/DNG Files

  • October 21, 2018
  • 36 replies
  • 1361 views

Artifacts at Edges of Galaxy S7 RAW DNG Files in Ps, Lr
Classic and Lr Products Affected: Photoshop CC 2019 ACR, Lightroom CC Classic2019, Lightroom CC 2019, Lightroom CC for Mobile (Android)

Description: DNG RAW Photos from the Samsung Galaxy S7exhibit artifacts at one edge after importation or opening in the affectedproducts. The artifact may be solid black or a random set of colors. It alwaysoccurs in a straight strip along one edge of the images. In Lightroom CCClassic it occurs in both Library and Develop modules and sometimes shows up inthe thumbnails on the filmstrip. Sometimes the artifact will not appear inLibrary but will appear there after going to Develop and back.

Associated Files:

Two affected DNG RAW files from the Galaxy S7, along with ascreen shot showing a typical artifact marked with an arrow are at:  https://www.dropbox.com/sh/73bvkcoxwlmqy7u/AADr1DOYXYzMzA-ad6_FPxeNa?dl=0

Reproduction:

1. Take a photo in RAW with the Samsung Galaxy S7.

2. Copy the photo to a computer via USB.

3. Import to or open the photo in one of the affectedproducts. Observe that the artifact strip appears at one edge of the photo.

Alternately

1. Take a photo in RAW on Galaxy S7,

2. Import the RAW photo into Lightroom CC Mobile

3. Observe the artifact at one edge of the image. Note: theartifact is thin, so it may be hard to see. The artifact isn’t always seen onmobile. If it doesn’t appear, try going back to the library view and openingthe photo once again.

Workaround within the Products: None. The only recourse isto either crop out the artifact strip or to convert the DNG to TIFF andreimport the TIFF to the Adobe product. Cropping out the artifact strip is nota trusted workaround, because the artifact strip might reappear in the future,despite the crop.

What Has Been Tried/Previous History:

1. DNG photos from two different Samsung Galaxy s7smartphones have been imported or opened, with the same result.

2. About 15 photos have been opened. All exhibit the same result.

3. The DNG photos open normally within Skylum Luminar,Powerlink Media Player for Dell, Android Gallery on Samsung S7 and GooglePhotos without exhibiting these artifacts or any other artifacts.

4. The artifacts appear in Lightroom CC Classis 2019 on bothone desktop and one laptop computer.

5. I cannot say for sure, but I do not believe this problemoccurred prior to Lightroom CC Classic 2019, because I would have seen theartifacts while editing these images in Develop. I don’t remember seeing themon the prior version.

    This topic has been closed for replies.

    36 replies

    Show previous replies
    F
    FeedbackCommunityMember
    Inspiring
    November 22, 2018
    Any update on when this can be fixed?
    Or a workaround!
    A
    angel petrov
    Participating Frequently
    November 15, 2018
    Me too - Galaxy S8+
    Color strip at the bottom
    F
    FeedbackCommunityMember
    Inspiring
    November 14, 2018
    Happening to me to. Galaxy S8+
    G
    garyrowe
    Participating Frequently
    November 3, 2018
    Hi, I have the Note 8 and can confiurm that I am also having the same issue with all of my DNGs
    M
    matthias.quail
    Participating Frequently
    October 26, 2018
    Same issues here, experienced on 2 different computers. Only S7 files are affected and only in LR CC.
    Sometimes the whole image is covered in purple haze, sometimes the purple disappears a few seconds after loading the image in Develop module, sometimes it appears a few seconds after loading the image in Develop module.
    The files are 100% ok, since they open fine Ptotoshop CC (the purple strip is only visible for a second or two in camera raw window).




    pierrem80527824
    pierrem80527824
    Participant
    October 25, 2018
    Hi all,
    My experience: the bug is related to the heart ACR 11, both ACR alone, LR and Android. I tested by temporarily manually installing the penultimate version of ACR. Of course it affects the old DNG if we install the latest updates, both under PS, Bridge, LR. The easiest thing for me to do was to downgrade LR in version 7.5, and not use ACR directly nor application for S7 DNGs.

    G
    Adobe Employee
    Goapher
    Adobe Employee
    October 25, 2018
    Thanks, for reporting this. I can also see the same artefact on importing your images.

    I have logged a bug for the team, and we will be investigating a fix for this issue in an upcoming update.

    Thanks again, and appreciate your patience.
    J
    jeffreyh96105683Author
    Known Participant
    October 25, 2018
    Assuming this is a bug, can someone (perhaps a champion or Adobe) please let us know how quickly we might expect a patch or other solution for this issue? If it is going to be awhile, I'll be pursuing a workaround.
    J
    jeffreyh96105683Author
    Known Participant
    October 24, 2018
    I'm in process of looking for a solution to doing dng->tif en-masse to work around this situation, since I've got several hundred. I thought of irfanview, but as far as I can tell, it won't do dng. Luckily I've shot RAW+jpeg, so can fall back on jpeg's if absolutely necessary. If I'm able to find a tif solution I'll report back. One possibility is Luminar's upcoming equivalent of the Lr Library, scheduled in Dec. If a number of photos can be selected and exported, that might work.
    F
    FeedbackCommunityMember
    Inspiring
    October 23, 2018
    I agree, Jeff. One question. What's your best advise for converting the dng's to tif? As we can't use LR or PS at the moment? 
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