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Participating Frequently
April 29, 2021

P: Camera Raw Enhanced definition Black Preview

  • April 29, 2021
  • 9 replies
  • 245 views
Black window in the pop-up Camera Raw window when trying to use new function and imossible to know if Enhanced function runs or not.
 

 

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9 replies

auzatAuthor
Participating Frequently
June 21, 2021

Rick,

New information. Just checked, I don't experience the same situation with LR. Popup window is not black. It seems it's really an issue with PS.

auzatAuthor
Participating Frequently
June 5, 2021

Hi Rick, Thanks for your reply and information.

I tried a lot of situations

On macOS: 

  • In Photoshop, choose Photoshop > Preferences > Camera Raw 
  • In Bridge, choose Adobe Bridge > Camera Raw Preferences

My video card (and GPU AMD Radeon Pro 575X) appears everywhere and considered as well running.

In addition I could say it seems "Accentuate" option runs fine because confronting Raw picture and DNG picture shows a real improvement. There is only the monitoring window which stays black.

Rikk Flohr_Photography
Community Manager
Community Manager
June 2, 2021

This is a good basic GPU troubleshooting doc.  

https://helpx.adobe.com/photoshop/kb/acr-gpu-faq.html

It walks you through determining the status of your GPU and how Camera Raw is using it as well as some additional steps to take. 

Rikk Flohr: Adobe Photography Org
auzatAuthor
Participating Frequently
June 2, 2021

Hi Rick, Last one: 11.4

For information, when I move the mouse pointer (a hand) into the black window, relevant part on the photo (surrounded white square) is moving according the mouse shifting.

Rikk Flohr_Photography
Community Manager
Community Manager
June 2, 2021

What is your OS version number?

Rikk Flohr: Adobe Photography Org
auzatAuthor
Participating Frequently
June 2, 2021

My iMac is 1 year old (January 2020)

Rikk Flohr_Photography
Community Manager
Community Manager
April 29, 2021

How old is your iMAC?

Rikk Flohr: Adobe Photography Org
auzatAuthor
Participating Frequently
April 29, 2021

Hi Rikk,

iMac and Graphic card is (AMD) Radeon Pro 575X 4Go. Meaning this GPU is not compatible with last requirement of Camera Raw ?

Rikk Flohr_Photography
Community Manager
Community Manager
April 29, 2021

That typically indicates a GPU incompatibility. Can you check with your video card manufacturer for an update?

Rikk Flohr: Adobe Photography Org