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michelegranja
Known Participant
August 22, 2025

P: Camera Raw "Settings" resetting with each update

  • August 22, 2025
  • 24 replies
  • 1116 views

I apologize if this has been asked before but it's tough wording to find in search and I may not even be using the right terms. 

So anyway, with the last handful of updates, all my "interface/layout" settings in Camera Raw have been resetting on my Silicon MacBook (but NOT on my Intel iMac). It all goes back to default... favorites are gone (profiles AND presets), vertical is horizontal again, it's back to light gray, custom panel order is reset... seems trivial (and is certainly less of a hassle than all the issue the program was putting me through a couple years back) but it is a huge time-suck and I can't figure out why it is happening on one and not the other... which also makes me feel like there may be a fix. Anyone have any insight?

BOTH MACHINES : Version 17.5.0.2318

MACHINE WITH ISSUE : 2024 MacBook Air, 15-inch, M3, 16 GB, Sequoia 15.6.1

MACHINE NOT HAVING ISSUE : 2020 Retina 5K iMac, 27-inch, 3.6 GHz 10-Core Intel Core i9, AMD Radeon Pro 5700 8 GB, 32 GB 2667 MHz DDR4, Sequoia 15.6.1

    24 replies

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    M
    michelegranjaAuthor
    Known Participant
    October 8, 2025

    Last night after it reset on me for the second time in the same day, I installed the update that had popped up within the last hour or so and it did NOT reset when I opened the program back up after the update.

    kevin_todora
    kevin_todora
    Known Participant
    October 8, 2025

    The last time it happend to me was when I opened raw files in Bridge.  

    -Kevin Todora
    M
    michelegranjaAuthor
    Known Participant
    October 8, 2025

    @Rikk Flohr: Photography 

    In my case, it has only happened when NOT accessing through Bridge... because i dont use Bridge. (And I’m not interested in being told that the only fix is to use Bridge, since that's not something I've ever done and therefore not something that can be blamed for the new issue.)

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    October 8, 2025

    One additional question: Does this happen only when accessing Camera Raw from Adobe Bridge?

     

    Rikk Flohr: Adobe Photography Org
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    October 8, 2025

    Select all and zip them into a single file.

    Post them on a file sharing site (Dropbox or similar)

    Direct message me the link.

    (Sorry about the typo /logs is correct. I have updated my original post)

     

    Rikk Flohr: Adobe Photography Org
    M
    michelegranjaAuthor
    Known Participant
    October 8, 2025

    GOOD NEWS, @Rikk Flohr: Photography (I jest). The program just started giving me weird black screens (screenshot), so I exported to xmp to be safe, clicked Done to close, closed out the program completely and reopened it and what do you know - RESET. NOT EVEN 7 HOURS AND ZERO UPDATES LATER. So I have fresh Logs for you (although not CameraRawLogs folder... it is CameraRaw > Logs). Let me know how I can get them to you ASAP. I can't have Adobe wrecking my workflow like this... they've already taken enough years off of my life. 

     

    M
    michelegranjaAuthor
    Known Participant
    October 8, 2025

    I have no CameraRawLogs folder, mine is CameraRaw >Logs and the  attached screenshot is the contents of the Logs folder. What exactly do I need to copy for you?

    @Rikk Flohr: Photography 

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    October 7, 2025

    @michelegranja 

    If you haven't closed CR, then yes. If you've worked a lot since you opened CR, they could be quite large.

    Rikk Flohr: Adobe Photography Org
    M
    michelegranjaAuthor
    Known Participant
    October 7, 2025

    Will the logs still be valid if I've already re-fixed my settings? I haven't closed it because I’m afraid to but I can’t Work with that default nonsense.

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    October 7, 2025

    The Camera Raw team has been unable to replicate so far and needs your help.

    When you open Camera Raw and find that your preferences have been reset to default, please leave Camera Raw open and then collect the logs. Provide them to us for review. 

    Logs are located in: 

    Mac: /Users/yourusername/Library/Application Support/Adobe/CameraRaw/logs
    Win: /Users/ yourusername/AppData/roaming/Adobe/CameraRaw/logs

    If there are multiple logs, you can zip them together. When you have a set of logs for us to review, post back in this thread, and I will contact you by direct message to obtain a link to download them from your file-sharing service.

     

    Thank you for your patience. 

    Rikk Flohr: Adobe Photography Org
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