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Participant
September 15, 2021
Released

P: Crashes when working on pictures

A few months ago I updated all of my adobe apps. They collectivley stopped working, crashing as soon as I launched them. So I went back to the previous version, and they all worked just fine. Photoshop though had a few bars that were transparent, but I was fine with it. I decided to ask a tech guy if he could fix that and he did. Everything went smoothly until two days ago - everytime I try to work on a picture the app crashes. I removed it and re-installed it, making sure it was the version that is supported in the long term.

I also tried the suggested procedure when the app crashed, looking for bad fonts, checking whether it was a GPU problem or a plug-in issue but nothing seems to work.

What can be causing this issue?

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4 replies

Rikk Flohr-Retired
Adobe Employee
January 4, 2022

Setting status to fixed in 14.1

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Rikk Flohr: Adobe Photography Org
Rikk Flohr-Retired
Adobe Employee
November 15, 2021

You might try installing the Windows N Media Pack to see if it helps: https://support.microsoft.com/en-us/topic/media-feature-pack-for-windows-10-n-may-2020-ebbdf559-b84c-0fc2-bd51-e23c9f6a4439 

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Rikk Flohr: Adobe Photography Org
Legend
November 15, 2021

Thanks for submitting a crash log! Engineering is investigating this issue.

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marliton
Community Expert
Community Expert
September 15, 2021

Hi. ¿Have you tried resetting the preferences?

 

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Marlon Ceballos