Participant

P: DNG converter 10.2 installs but fails to open

Forum|Forum|7 years ago
February 24, 2018
19 replies
835 views

My PC Windows has 10 updated. I use CS6, Bridge 5.0.0 and ACR 9.1.1 I use DNG converter 10.1 which works fine. The problem is that when I install DNG 10.2 the programme does not open up. The little blue circle rotates for a few seconds but then disappears. Your help greatly appreciated.

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davidt85635963Author

Participant

Try this link to adobe. DNG 10.1 works on my PC with Windows 10
https://supportdownloads.adobe.com/product.jsp?product=106&platform=Windows

Delete your old DNG version from the programs folder on the C; drive

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FeedbackCommunityMember

Inspiring

Eric, I have exactly the same problem as reported above. 64 bit Windows 10 pro, fully updated, just tried installing 10.2 and it fails to launch.

After installing, the .exe file and the two .dll files are located as you suggest.

As I have an earlier download of DNG 9.12, thought I would uninstall 10.2 and try 9.12. Interestingly, no version of DNG Converter is listed in Control Panel/Programs and Features so uninstalling is not an option.

What do you suggest?

MadManChan2000

Adobe Employee

Leon, the version installed in "Program Files (64 bit)" should be in this path:

C:\Program Files\Adobe\Adobe DNG Converter\Adobe DNG Converter.exe

Also, inside that path, there should be to .dll files (tbb.dll and tbbmalloc.dll). Can you please confirm that (1) this is the path you're using to launch DNG Converter, and (2) that both .dll files are present?

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FeedbackCommunityMember

Inspiring

64 bit Windows 10 pro. I found 10.1 too. 10.1 installs in Program Files (x86) and works. 10.2 installs in Program Files (64 bit) and fails.

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davidt85635963Author

Participant

Hi. Mine is 64 bit but as I have now mentioned on an earliere post I have installed DNG 10.1 successfully. Thanks

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J453

Legend

Are you guys running 32-bit or 64-bit version of Windows?