Known Participant

P: Fuji HIF files occasionally are unreadable

Forum|Forum|2 years ago
May 19, 2023
6 replies
2336 views

Hello all,

The following problem with my combination "X-H2 + Lightroom Classic + Mac / iPad (software, Mac and camera on the latest SW/FW version)":

actually I thought LR did not support the HEIF format, so took a few test shots, the files are recognised. Great. I think HEIF is the future-proof format (10-bit).

However, every now and then files are marked as unreadable. I currently have 15 files on the SD card (Sandisk Extreme Pro 300MBit/s). LR Classic on the MacBook Pro recognises 13 files, LR on the iPad recognises 14 files. In the Finder's preview view I can look at all 15 files.

So the problem is probably more with LR. Under these conditions, I'll probably have to switch back to JPG.

I have already formatted the memory card several times (in the camera), but the problem always occurs sporadically.

Thank you very much in advance for your tips and/or suggestions.

Many greetings

Marco

macOS

This topic has been closed for replies.

A

Andrew25935625l36a

Participant

Greetings all,

I am running into the same issue with the following combination of equipment: Fujifilm X-T5, SanDisk Extreme Pro SDSDXEP-128G-ANCIN and Macs. Four files from a recent trip where I took about 1000 look fine in Mac Preview and Digikam, but neither LR CC nor LR Classic will import just these four.

Rikk, will send you a direct message with a link.

Andrew

Rikk Flohr_Photography

Community Manager

Greetings all,

Updates for the Adobe Photography Products have been released. The December 2023 updates contain an update for this issue.

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

Thank you for your patience.

Rikk Flohr: Adobe Photography Org

Rikk Flohr_Photography

Community Manager

Any news will be posted to this thread.

Rikk Flohr: Adobe Photography Org

M

marcoc29937233Author

Known Participant

Thanks a lot.

Switching to jpg or raw is an option.

Can you let me know if there is any news?!

Thanks

Rikk Flohr_Photography

Community Manager

The file is failing for me too - however MacOS will open and save the file as HEIC - but only in 8 Bit. I've attached your file to the bug I've written for the CR team to investigate.

Thank you for the report and the sample file.

Rikk Flohr: Adobe Photography Org

Rikk Flohr_Photography

Community Manager

Is it possible for you to supply a file that Lightroom fails to read for us to review?

Thanks!

Rikk Flohr: Adobe Photography Org